NHTSA Complaint #10653806 — 2013 FORD FIESTA

I'VE HAD THE CAR FOR TWO YEARS. I'VE BEEN COMPLAINING ABOUT THE CAR "SHUTTERING" ISSUE FOR A YEAR AND A HALF. WITHIN THE FIRST YEAR I COMPLAINED ABOUT IT THEY SAID THAT THEY WERE GETTING SIMILAR COMPLAINTS AND HANDED ME A FLYER FROM A STACK THAT THEY HAD READILY AVAILABLE AT THEIR DESK WHICH MENTIONS WHAT I'M EXPERIENCING IS NORMAL AND WILL GO AWAY WITH TIME. EARLIER THIS YEAR I BROUGHT THE CAR IN WITH THIS ISSUE AND THEY HAD TO REMOVE THE TRANSMISSION AND REPLACE PARTS IN THE GEARS. THE ISSUE SEEMS TO BE GETTING WORSE. YESTERDAY, I WAS AT A TRAFFIC LIGHT WAITING TO TURN LEFT. I STARTED TO ACCELERATE THEN THE CAR STARTED TO MAJORLY SHUTTER. IT CAUSED A SIGNIFICANT DELAY IN TIME THAT IT WOULD NORMALLY TAKE TO MAKE THE TURN WHILE I WAS IN MID TURN AT A VERY BUSY INTERSECTION WITH APPROACHING TRAFFIC. A FEW WEEKS AGO I MADE AN APPOINTMENT TO BRING MY CAR IN TODAY. WHEN I EXPLAINED WHAT HAPPENED TO ME YESTERDAY THEY SAID THEY WERE AWARE OF THIS "SHUTTERING" ISSUE AND HAD MULTIPLE COMPLAINTS. I ASKED THEM MANY QUESTIONS....SOME OF THE QUESTIONS WERE: WHEN I BROUGHT THIS TO YOUR ATTENTION IN THE FIRST YEAR WHY DID YOU IGNORE MY COMPLAINT AND HAND ME A FLYER TELLING ME THIS IS NORMAL? WHEN MY HUSBAND BROUGHT THE CAR IN FOR SCHEDULED MAINTENANCE A FEW WEEKS AGO WHY DIDN'T YOU INFORM HIM THAT THERE WAS A RECALL NOTICE ON THE TRANSMISSION THAT EXTENDS THE SERVICE WARRANTY AND THAT THERE COULD BE A SAFETY ISSUE? SHE EXPLAINED THAT FORD WAS TO BLAME AND NOT THE DEALERSHIP. SHE SAID THAT FORD WAS GIVING THEM MISINFORMATION AND TOLD THEM ALL ALONG THAT THIS WAS NORMAL OF THE TRANSMISSION AND SO THAT'S WHAT THEY WERE TELLING THEIR CUSTOMERS. I URGE YOU TO PLEASE LOOK INTO THIS BECAUSE THIS IS A SEVERE SAFETY HAZARD. *TR