NHTSA Complaint #10653489 — 2011 FORD FUSION HYBRID

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE SERVICE STEERING NOW WARNING MESSAGE ILLUMINATED AS THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT MERGED OVER TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE VEHICLE WAS RESTARTED AND THE STEERING RESUMED NORMAL OPERATION. HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THEY STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER REPROGRAMMED THE ELECTRICAL POWER STEERING BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. THE VIN WAS UNAVAILABLE.