NHTSA Complaint #10652944 — 2004 DODGE RAM 2500

I WAS DRIVING HOME ONE EVENING AND MY TRUCK STARTED SWAYING ON THE HIGHWAY AND I EXITED IMMEDIATELY AND ALMOST RAN INTO THE WALL. IT SOMEHOW STRAIGHTENED OUT AND I LIMPED IT TO A PARKING LOT WHICH LUCKILY WAS RIGHT THERE. I SAW THAT MY LEFT TIE ROD HAD BROKE OFF. I CALLED A TOW TRUCK AND HAD IT TAKEN TO A SHOP. I SENT THE PROPER DOCUMENTATION TO CHRYSLER CUSTOMER ASSISTANCE AND AFTER 3+/- WEEKS I CALLED AND TALKED TO THEM AND THEY SAID THAT I WILL NOT GET REIMBURSED! THEY TRIED TO SAY THAT IT WASN'T A DODGE PART THAT WAS PUT ON. I EXPLAINED THAT IT WAS A MOOG PART THAT WAS PUT ON AFTER MINE BROKE. AND I TRIED SEVERAL TIMES TO EXPLAIN TO THEM THAT IT WAS A DODGE PART THAT BROKE. I KEPT THE ORIGINAL TIE ROD END THAT BROKE AND HAVE PICS OF THE INCIDENT. NO MATTER WHAT I SAID IT DIDN'T MATTER AND I TRIED TO SPEAK TO A SUPERVISOR AND THAT DIDN'T HAPPEN AND I STILL HAVE YET TO RECEIVE A CALL BACK OR ANYTHING WHATSOEVER. I'M VERY UPSET ABOUT THIS ESPECIALLY SINCE THEY BASICALLY TOLD ME TO BAD. NOT SURE IF THE CONVERSATIONS ARE RECORDED BUT I HOPE THEY ARE. NEEDING SOME ASSISTANCE ON THIS MATTER ASAP PLEASE. MY RECALL WAS N62/NHTSA 13V-528. *TR