NHTSA Complaint #11244636 — 2004 DODGE RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11244636
Vehicle	2004 DODGE RAM 2500
Component	STEERING
Date of Incident	August 14, 2019
Date Filed	August 17, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

THE BALL JOINTS WERE REPLACED WHEN I PURCHASED THE TRUCK, THE COMPLETE FRONT TIE RODS AS A KIT WERE REPLACED THIS WEEK NOW TO GET A WHEEL ALIGNMENT I HAVE TO REPLACE THE LOWER INTERMEDIATE SHAFT ON THE STEERING COLUMN? I WENT TO DODGE AND WAS TOLD THE STEERING SHAFT IS AVAILABLE BUT WOULD NOT WORK AS I NEEDED TO REPLACE THE UPPER AS WELL AS IT IS NO LONGER AVAILABLE THAT DODGE UPGRADED THE ITEM? THE TOTAL COST WOULD BE $600+ FOR BOTH? IF THE STEERING COMPONENTS FOR DRIVING HAVE BEEN UPGRADED AND THE ORIGINAL IS NO LONGER MADE AVAILABLE WHY IS THIS NOT A RECALL? IF THE U-JOINT FAILS THE TRUCK IS GOING TO BE UNSTEER ABLE? WHY WAS AN UPGRADE DONE AND NO ONE INFORMED? WHY DOES THE COST GO TO ME WHEN I SHOULD BE ABLE TO BUY THE OEM SECTION THAT WAS MADE IN 2004? IT IS DISCONTINUED EVERY WHERE ON LINE FOR PURCHASE. THERE FORE THERE IS A DEFECT OR ISSUE THAT HAS BEEN IDENTIFIED AND NOT SHARED WITH THE PUBLIC!

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