NHTSA Complaint #10651890 — 2010 BUICK ENCLAVE

WENT TO DEALER FOR SERVICE WAS TOLD STEERING RACK WAS LEAKING AND NEEDED TO BE REPLACED. ASKED ABOUT RECALLS FOR THE ISSUE AND WAS TOLD THEIR WERE NONE. I WOULD HAVE TO PAY FOR THE ENTIRE REPAIR. RETURNED HOME TO FIND A NOTICE NOT A RECALL IN THE MAIL FROM GM ABOUT MY ISSUE. MY CONDITION IS CLEARLY ASSOCIATED WITH A KNOWN SAFETY DEFECT IDENTIFIED BY GM. THIS IS AN ADMITTED URGENT SAFETY CONDITION AND GM NEEDS TO REPAIR THESE VEHICLES UNDER A MANDATORY RECALL CAMPAIGN AND NOT TRY AND FIND A WAY TO NOT COVER THE COST OF THE REPAIR. MY WIFE DRIVES THIS CAR IN HEAVY SUBURBAN TRAFFIC AND THE SUDDEN LOSS OF POWER STEERING ON A VEHICLE OF THIS SIZE AND WEIGHT IS A SERIOUS SAFETY CONDITION THAT CAN RESULT IN SERIOUS INJURY OR A LOSS OF LIFE. *TR