NHTSA Complaint #10651093 — 2011 DODGE DURANGO

OVER THE PAST 2 WEEKS OUR DURANGO HAS HAD ISSUES WITH STARTING. WHEN USING THE PUSH START BUTTON THE ENGINE WILL CRANK OVER MULTIPLE TIMES AND NEVER START. SOMETIMES VEHICLE WILL START AND OTHER TIMES IT CAN TAKE OVER 20 ATTEMPTS TO START. IN ONE INCIDENT IT TOOK 34 TIME TO START AND EVEN CAUSE BLACK SMOKE TO COME UP FROM UNDER THE HOOD. FROM RESEARCH WITH CHRYSLER CORPORATE AND THE LOCAL DEALER, THEY ARE AWARE OF THE PROBLEM. WE TOOK THE VEHICLE INTO THE LOCAL DEALERSHIP FOR AN ASSESSMENT AND WE WERE TOLD THAT THE PROBLEM HAD TO DO WITH THE TIPM/FUEL RELAY SYSTEM. WE WERE TOLD THEY COULD NOT FIX IT BECAUSE THEY DIDN'T HAVE PARTS TO REMEDY THE ISSUE AND THAT THEY HADN'T RECEIVED A RECALL NOTICE FROM CHRYSLER CORPORATE. FROM MY RESEARCH IT APPEARS THE RECALL NUMBER IS P54. YESTERDAY, ON 10/28/2014 WHILE DRIVING ON A MAJOR ROAD AT 50MPH THE VEHICLE WITH TWO CHILDREN IN THE BACK SEAT COMPLETELY STALLED AND DIED. LUCKILY I WAS ABLE TO PULL OVER TO THE SHOULDER AND WE ARE BLESSED WE WEREN'T IN A MAJOR ACCIDENT OR KILLED. I CONTACTED CHRYSLER CORPORATE AND LOCAL DEALER IMMEDIATELY AND AGAIN WAS TOLD THEY COULD DO NOTHING ABOUT IT. NOT A LOANER VEHICLE, NOT REPLACEMENT OF PART AT FULL COST.. ABSOLUTELY NOTHING. THIS IS COMPLETELY UNACCEPTABLE AND WHEN YOU PUT MY CHILDREN'S LIVES AT STAKE IT BECOMES PERSONAL. THE VEHICLE IS NOW PARKED IN THE GARAGE BECAUSE WE FEAR FOR OUR LIVES. PLEASE HELP. *TR