NHTSA Complaint #10650012 — 2010 MAZDA CX-9

THIS CAR IS MAINTAINED TO MANUFACTURER'S REQUIREMENTS. SMOKE FILLED THE DRIVERS CABIN, COMING FROM OIL DRIPPING OUT OF THE FAILED POWER TRANSFER CASE, DRIPPING ONTO THE EXHAUST PIPE AND RISING SMOKE INTO THE CABIN. THIS WAS UNSAFE AND THE CAR BECAME UNUSABLE OVER A FEW DAYS. I HAD THE TRANSFER CASE REPAIRED AT A COST OF $1395.89, INCLUDING ASSOCIATED COST OF $136.36 FOR A RENTAL VEHICLE REPLACEMENT. I PAID FOR THE REPAIR WITH A PRIVATE EXTENDED WARRANTY, THAT WAS NOT PART OF MAZDA, TO PAY THE REPAIR SHOP. WHEN I APPLIED FOR REIMBURSEMENT UNDER MAZDA'S "SPECIAL SERVICE PROGRAM 92 (2010-2014 CX9 AWD POWER TRANSFER UNIT WARRANTY EXTENSION)", I RECEIVED A LETTER FROM MAZDA NORTH AMERICAN OPERATIONS DENYING ME REIMBURSEMENT, BECAUSE I PAID FOR THE REPAIR USING MY PERSONAL WARRANTY POLICY. SINCE I PURCHASED THIS PERSONAL WARRANTY POLICY, (NOT MAZDA), I BELIEVE I AM ENTITLED TO REIMBURSEMENT FOR THE REPAIR. *TR