NHTSA Complaint #10649079 — 2011 DODGE CHALLENGER

I OWN A 2011 DODGE CHALLENGER THAT WAS PURCHASED BRAND NEW OFF THE SHOW ROOM FLOOR IN THE LATTER PART OF 2011. I WAS LEAVING WORK ON THIS SUNDAY AND PULLED OUT OF THE PARKING LOT TO MERGE INTO TRAFFIC. WITHIN FIVE OR TEN MINUTES OF HAVING PULLED OFF MY CAR BEGAN A COMPLETE SHUT DOWN. THE WINDOWS WOULDN'T GO UP OR DOWN. THE POWER STEERING WENT OUT. THE RADIO AND LIGHTS ALL WENT BLACK. ALSO THE CAR CUT OFF COMPLETELY WHILE I WAS DRIVING!!!! I NEARLY CAUSED A MAJOR ACCIDENT IN THE MIDDLE OF A BUSY INTERSECTION. LUCKILY THE SURROUNDING DRIVERS WERE PAYING ATTENTION AND DID NOT HIT ME. IM MORTIFIED WITH THIS EXPERIENCE. MY CAR IS ONLY THREE YEARS OLD AND I'M CURRENTLY PAYING A NEARLY $600 NOTE ON IT. IT'S SO UNACCEPTABLE AND TO MAKE MATTERS WORSE, WHEN I CONTACTED DODGE, THE ONLY RECOURSE THEY ADVISED WAS TO CONTACT THE DEALER AND HAVE THE REPAIRS DONE AND APPLY FOR REIMBURSEMENT WHENEVER THE RECALL IS ANNOUNCED. WHEN I ASKED IF THEY WOULD BE WILLING TO HAVE A DEALER COME PICK UP THE CAR AS IT IS CURRENTLY INOPERABLE, THEY SAID THAT THE TOWING FEES WOULD BE MY RESPONSIBILITY AS WELL & PROBABLY WOULD NOT BE REIMBURSED. THE CUSTOMER SERVICE REPS BOTH TIMES I CALLED WERE OF LITTLE OR NO HELP AT ALL AND SEEMED GENUINELY UNCONCERNED THAT MY VEHICLE CUT OFF WHILE I WAS DRIVING!!! MY CALL TO THE DEALERSHIP WAS THE SAME. I HAVE HAD ALL MAINTENANCE FOR MY VEHICLE PERFORMED AT THE DODGE DEALERSHIP FROM OIL CHANGES TO TIRE REPLACEMENT. I'VE BEEN A LOYAL CUSTOMER & EVEN DONE REFERRALS FOR THE DEALERSHIP. THIS IS BY FAR THE WORST EXPERIENCE I'VE HAD WITH ANY CAR COMPANY AND I AM SO DISAPPOINTED. I WILL NEVER PURCHASE ANYTHING ELSE FROM THE CHRYSLER BRAND. I NOTICED THE RECALL EVEN INCLUDES THE CARS THEY ARE CURRENTLY SELLING ON THE LOTS (2014 MODELS) SO PLEASE BEWARE AND WARN ANYONE YOU KNOW TO STAY AWAY FROM CHRYSLER & ITS PRODUCTS. THEY DON'T CARE ABOUT YOU OR YOUR SAFETY. *TR