NHTSA Complaint #10648267 — 2014 INFINITI Q50

INFINITI Q50- VEHICLE BEGAN PULLING SEVERELY TO THE LEFT, REQUIRING ME TO TURN THE STEERING WHEEL RIGHT IN ORDER TO DRIVE STRAIGHT AND AVOID COLLIDING HEAD ON WITH ONCOMING TRAFFIC. THE ISSUE PERSISTS UNTIL THE CAR HAS BEEN DRIVEN AT 5-7 MINUTES CONTINUOUSLY, STOPPING AND RESTARTING THE VEHICLE DOES NOT CORRECT THIS EXTREMELY DANGEROUS ISSUE. ISSUE OCCURRED SEVERAL TIMES STARTING MARCH 2014, DEALERSHIP HAS ATTEMPTED TO RESOLVE THE PROBLEM ON 4 SEPARATE OCCASIONS. 3/7/14 DEALER PERFORMED DASH SOFTWARE UPDATE CLAIMED THE PROBLEM WAS SOLVED. 3/27/14 RETURNED VEHICLE TO THE DEALER AFTER SAME PROBLEM OCCURRED MULTIPLE TIMES, DEALER WAS UNABLE TO RE-CREATE THE ISSUE , RETURNED VEHICLE WITH NO ATTEMPT AT REPAIR, PROVIDING THIS LIST OF INSTRUCTIONS; #1 WHEN PARKING THE VEHICLE, STRAIGHTEN THE WHEELS BEFORE TURNING OFF THE CAR #2 DO NOT TOUCH STEERING WHEEL AFTER THE CAR HAS BEEN TURNED OFF #3 DO NOT TOUCH STEERING WHEEL WHEN ENTERING THE CAR UNTIL THE CAR HAS BEEN TURNED ON #4 AFTER PLACING THE CAR IN REVERSE, BACK UP SEVERAL INCHES BEFORE TOUCHING THE STEERING WHEEL (YES, I ACTUALLY HAVE THIS IN WRITING). UPON RECEIVING THIS INSANE CHECKLIST, I CALLED INFINITI CONSUMER AFFAIRS. THEY SCHEDULED AN APPOINTMENT WITH AN ENGINEER FOR 4/14/14, BEFORE THE APPOINTMENT THE PROBLEM OCCURRED ONCE AGAIN PROMPTING ME TO DROP THE VEHICLE AT THE DEALER ON 4/9/14. INFINITI STILL COULD NOT REPLICATE THE PROBLEM. BUT THEY REPLACED THE STEERING CONTROL SYSTEM. 10/1/14, VEHICLE RETURNED TO THE DEALERSHIP FOR THE SAME ISSUE. DEALERSHIP PERFORMED STEERING CALIBRATION UPDATE. INFINITY DENIED MY REQUEST TO BUY BACK THIS EXTREMELY DANGEROUS VEHICLE STATING IT HAS NOT BEEN SERVICED AN ??EXCESSIVE AMOUNT OF TIMES??. I AM SHOCKED AND APPALLED THAT INFINITI HAS BEEN SO CASUAL REGARDING A POTENTIALLY FATAL FLAW IN THIS VEHICLE, THE SAFETY OF ME AND MY FAMILY IS AT RISK WHEN OPERATING THIS VEHICLE. *TR