NHTSA Complaint #10644972 — 2012 HYUNDAI TUCSON

WHEN DRIVING (AT SEVERAL DIFFERENT SPEEDS), THE MOTOR (RPM'S) SHOOTS UP, BUT THE CAR DOES NOT ACCELERATE; IT ALSO HAPPENS WHEN THE CAR IS YIELDING, AND AS WE ACCELERATE INTO TRAFFIC, THE CAR DOES NOT ACCELERATE AS IT SHOULD; AGAIN, THE RPM'S SHOOT UP, BUT THE CAR IS NOT ACCELERATING. IT IS SIMILAR TO DRIVING A STANDARD VEHICLE AND ACCELERATING AND PUSHING IN THE CLUTCH AT THE SAME TIME. THE TRANSMISSION (RPM) PROBLEM IS EXTREMELY CONCERNING TO US. WE HAD A 2010 TUCSON, WHICH WE HAD EXACTLY THE SAME ACCELERATION PROBLEMS WITH. AFTER MANY SERVICE VISITS TO YOUR DEALERSHIP, THE TRANSMISSION WAS REPLACED. THE ORIGINAL SERVICE VISITS WENT ON FOR A PERIOD OF SEVERAL MONTHS; AFTER THE TRANSMISSION WAS FINALLY REPLACED, WE WERE STILL EXPERIENCING THE SAME PROBLEMS. WE EXPECTED THAT THIS WAS A ONE-TIME PROBLEM, AND PERHAPS WE JUST GOT A LEMON. NOW THAT WE ARE EXPERIENCING THE EXACT SAME ACCELERATION PROBLEM WITH THE 2012 TUCSON, WE DO NOT FEEL SAFE DRIVING THIS CAR. WE KNOW FROM THE PAST EXPERIENCE THAT THIS TRANSMISSION PROBLEM WILL NOT GO AWAY, IT WILL GET WORSE MONTH BY MONTH OVER TIME, AND THE CAR WILL HAVE TO KEEP BEING RETURNED TO THE DEALERSHIP FOR DIAGNOSIS/REPAIRS. THE DEALERSHIP TEST DROVE THE CAR AND DID NOT FIND THE PROBLEM, BECAUSE IT IS AN INTERMITTENT PROBLEM. WE ARE FORCED TO KEEP DRIVING THIS VEHICLE, KNOWING THAT IT IS NOT SAFE, AND THAT AT SOME POINT AN ACCIDENT MAY OCCUR. *TR