NHTSA Complaint #10641536 — 2007 LEXUS RX350

LEAKING FLUID AND UNUSUAL NOISE IN STEERING COMPONENTS .I TOOK THE VEHICLE TO THE DEALER AND HAD TO HAVE STEERING RACK AND SHAFT REPLACED FOR A COST OF $2,207.00. I ASKED SERVICE REPRESENTATIVE IF THIS WAS COVERED BY ANY TYPE OF EXTENDED WARRANTY AND HE SAID NO. I INDICATED I WAS A TOYOTA DRIVER SINCE 1970 AND SAID THAT NOT ONLY HAD THIS NEVER HAPPENED TO ME ON A VEHICLE BEFORE, I HAD NEVER HEARD OF THIS ISSUE. HE TOLD ME IT WAS QUITE COMMON!! AS I HAD BOUGHT THE VEHICLE USED IN NAPLES, FLORIDA, I LOOKED UP THE REPAIR HISTORY IN THE LEXUS DATA BASE AND IMAGINE MY SURPRISE WHEN I DISCOVERED THESE PARTS HAD ALSO BEEN REPLACED AT 52,847 MILES. I WROTE TO LEXUS USA AND GOT A CALL STATING THE STANDARD LINE THAT THE REPAIR WAS BEYOND THE 1 YEAR WARRANTY PERIOD ETC. TO TOYOTA MOTORS AND ITS LEXUS DIVISION, I SAY THAT YOU HAVE LET A 40 YEAR CUSTOMER DOWN BIG TIME. I NEVER HAD ANY MAJOR PROBLEMS WITH MY TOYOTAS AND NOW THIS WHEN I THOUGHT I HAD UP SCALED TO LEXUS. I HAVE LOST FAITH IN THE TOYOTA BRAND AND I SAY "SHAME TO YOU LEXUS". *TR