NHTSA Complaint #10641492 — 2012 DODGE DURANGO

MY LETTER TO DARCAR REGARDING MY DODGE DURANGO:I MUST SAY EVEN WITH ALL THE ISSUES BEING REPORTED ,YOUR SHOP AND TECHNICIANS ARE COMPLETELY OBLIVIOUS TO CARS. I INFORMED THEM WHEN MY CAR WAS TOWED BECAUSE COMPLETE ELECTRICAL POWER WAS GONE THAT IT WAS DUE TO THE TIPM ISSUE. I KEEP BEING FORCE FED THAT IT'S JUST THE BATTERY NO CRANK NO START. EVEN WHEN RECOMMENDATION PRESENT IT'S A POSSIBLE TIPM ISSUE AND I HAVE A DIAGNOSTIC RAN I GET SOME BS ABOUT ANOTHER DIAGNOSTIC CHARGE BECAUSE TIPM IS SEPARATE. SO I TOLD THEM TO FIX THE BATTERY ISSUE JUST TO TRY AND PROVE A POINT A $600 POINT THAT IS. NOT ONLY WHEN I GET THE CAR DOES IT TAKE [XXX] NEAR 30 MINUTE TO TRY AND GET IT TO THE FRONT I SEE YOUR TECHNICIANS JUMPING MY CAR. I THOUGH IT WAS FIXED? I PAID FOR IT TO BE FIXED. SO I TRY AND PUT IT IN DRIVE IT SHUTS DOWN. OH WELL WE GOING TO PUT ANOTHER BATTERY IN. COME GET THE CAR GET IT HOME TO FIND OUT THIS MORNING SAME [XXX] PROBLEM. YOUR SERVICE IS TERRIBLE AND IF ANY VEHICLE HAS A DARCAR CHRYSLER DODGE AFFILIATED WITH IT I WON'T BUY AND RECOMMEND THAT NO ONE ELSE DOES. BY THE WAY I ASKED IF IT COULD MAKE IT TO NC FOR MY AUNTS FUNERAL WITH MY 5 CHILDREN AND WIFE. SURE IT SHOULD BE FINE AS LONG AS IT DOESN'T SIT FOR LONG PERIODS OF TIME. OVERNIGHT MUST BE A LONG ASS PERIOD OF TIME FOR YOUR SERVICE THANK YOU I WILL MISS MY AUNTS FUNERAL. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR