NHTSA Complaint #10639666 — 2010 TOYOTA COROLLA

I TOOK MY 2010 TOYOTA COROLLA S IN FOR SERVICE ON 9/26/14 AT VICTORY TOYOTA OF CANTON, MI 48188 FOR A REGULAR SERVICE. ALL SERVICE HAS BEEN COMPLETED AT VICTORY TOYOTA OF CANTON, MI 48188 SINCE I PURCHASE THE BRAND NEW VEHICLE FROM THEM. THE SERVICE REPRESENTATIVE INFORMED ME THAT MY CAR HAD A TIMING COVER LEAK THAT WAS TO COST ME APPROXIMATELY $1,300.00 TO FIX AND THAT IF I CONTINUED TO DRIVE IT THE LEAK WOULD GET WORSE. I AM OUT OF MY TWO YEAR WARRANTY TIME PERIOD. THE SERVICE REPRESENTATIVE TOLD ME THAT MY CAR WAS THE 6TH THEY'D SEEN IN THE LAST TWO WEEKS WITH THE SAME ISSUE AND ONE OF THEM WAS EVEN AS LOW AS $18,000 MILES. HE STATED THAT AT SOME POINT THERE WOULD PROBABLY BE A RECALL. I CALLED TOYOTA HEADQUARTERS AND OPENED CASE NUMBER [XXX] AND WAIT TO HEAR WHAT THEIR SOLUTION IS. I ADVISED THAT ANYTHING LESS THAN FULL REPAIR BY TOYOTA AT NO CHARGE TO ME WOULD BE UNACCEPTABLE. SUCH AN ISSUE SHOULD NOT POTENTIALLY HAPPEN IN A VEHICLE UNTIL 100,000 TO 110, 000 MILES. THE FACT THAT THE SERVICE REP SAID THAT MY CAR WAS THE 6TH THEY'D SEEN IN THE LAT TWO WEEKS IS A SERIOUS RED FLAG. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR