NHTSA Complaint #10639082 — 2013 FORD ESCAPE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10639082
Vehicle 2013 FORD ESCAPE
Component SUSPENSION
Date of Incident
Date Filed
Mileage 23,400 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I HAD A TIRE REPAIR FOR A NAIL IN AUG AT THE DEALERSHIP. SEPT 20TH RAN OVER A ROCK~ 8-10 IN ON THE DIRT ROAD AND SUSTAINED A FLAT TIRE. I HAD THE CAR TOED. SPARE APPLIED, BOUGHT 2 NEW FRONT TIRES AND WAS TOLD THAT THE LEFT REAR SHOCK WAS TOTALLY TORN OFF NEAR THE TOP, THIS WORK WAS DONE AT BELLE TIRE WHO ADVISED ME TO TAKE TO THE DEALERSHIP AS IT APPEARED TO HAVE FROZEN UP TO HAVE CAUSED THAT MUCH DAMAGE AND SHOULD BE UNDER MY WARRANTY. ALSO, I HAD NOT BEEN IN ANY ACCIDENTS. FORD TOLD ME THAT THE TECHNICIAN DID NOT FEEL THAT IT WAS DEFECTIVE. READING THAT THERE HAVE BEEN PROBLEMS WITH REAR SUSPENSION MOUNTS I QUESTION WHETHER THE MOUNT PROBLEM COULD HAVE CONTRIBUTED TO THE SHOCK BRAKING. *TR

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