NHTSA Complaint #10638639 — 2012 FORD EXPLORER

MY CAR IS LESS THAN 3 YEARS OLD. AT THE TIME OF THE FIRST INCIDENT, I WAS DRIVING ABOUT 25 MPH AND MY CAR JUST SUDDENLY STALLED. I SAW AN "AWD OFF" MESSAGE ON MY DASH. I TRIED TO ACCELERATE TO PULL OVER TO THE SIDE OF THE ROAD, AND THERE WAS NO RESPONSE TO THE FOOT PEDDLE. I HIT THE BRAKES AND KILLED THE ENGINE. I WAS ABLE TO RESTART THE CAR AND CONTINUE ON TO WORK. I JUST ASSUMED THAT I HAD SOMEONE HIT THE GEAR INTO THAT MODE. BUT IT HAPPENED A 2ND AND THEN A 3RD TIME THAT SAME WEEK. I BROUGHT THE CAR IN TO THE DEALERSHIP AROUND THE MIDDLE OF AUGUST. BEFORE I BROUGHT THE CAR, I SEARCHED THE INTERNET FOR OTHER RELATED COMPLAINTS FROM FORD OWNERS. I FOUND A SITE AT WWW.CARGURUS.COM AND FOUND OUT THAT THERE ARE MANY OTHER FORD OWNERS WITH THE SAME COMPLAINT. ONE OWNER SAID THAT HIS DEALERSHIP REPLACED THE "THROTTLE BODY ASSEMBLY" AND HE HAS NEVER HAD THAT PROBLEM AGAIN. I BROUGHT THIS INFORMATION TO MY DEALERSHIP AND I PAID THEM $99.00 FOR THIS SERVICE CALL. THEY WERE NOT ABLE TO FIND OUT WHAT WAS WRONG, BUT THEY DID DO SOME SORT OF SERVICE NOTICE THAT I HAD NOT YET DONE ON MY CAR. THEY HOPED IT WOULD TAKE CARE OF THE PROBLEM AND IT DID FOR ABOUT A MONTH. BUT THIS WEEK, IT HAPPENED 5 MORE TIMES. YESTERDAY WAS THE FIRST TIME THAT IT HAPPENED TWICE WITHIN A FEW MINUTES. THIS TIME THE CHECK ENGINE LIGHT CAME ON. I HAVE THE CAR AT THE DEALERSHIP RIGHT NOW AND I AM HOPING THAT THEY WILL FIND THE THROTTLE BODY ASSEMBLY IS THE ISSUE. IF NOT, THEN I AM CONCERNED THAT THIS WILL HAPPEN AGAIN AND THAT I MAY BE REAR ENDED ON THE INTERSTATE WHILE I AM TRYING TO COAST TO THE SIDE OF THE ROAD. FORD MUST KNOW THAT THIS IS A PROBLEM. THERE ARE TOO MANY COMPLAINTS ABOUT THE "AWD OFF" ERROR CODE. I DO NOT INTEND TO PAY FOR THIS REPAIR!! MY CAR IS OUT OF WARRANTY NOW. I DON'T THINK THAT I SHOULD BE PAYING FOR ANY CAR/ENGINE REPAIRS ON SUCH A YOUNG VEHICLE. *TR