NHTSA Complaint #10633685 — 2010 BUICK ENCLAVE

WE WERE ON A LONG TRIP FROM WA. STATE TO EL CENTRO, CA. APPROXIMATELY 100 + MILES FROM EL CENTRO, WHEN WE WERE SLOWING TO GO INTO A SERVICE STATION, I NOTICED I HAD NO POWER STEERING AND HAD TO MANUALLY STEER IT WHICH WAS VERY DIFFICULT. I TRIED TO PUT SOME PS FLUID IN IT, BUT COULDN'T GET THE ENGINE COVER OFF TO FIND THE PS HOLDER, SO HAD TO DRIVE ON INTO EL CENTRO AND LOCATE A DEALERSHIP THERE. THEY CHECKED IT AND INFORMED US THAT A NEW RACK & PINION UNIT, ETC. WAS NEEDED AT THAT TIME. OUR EXTENDED WARRANTY WAS OUT AT THAT TIME, SO IT COST US APPROX. $2,000 + TO GET IT REPAIRED AND THEN THE WHEELS BALANCED, ETC. WE COULD HAVE HAD A CRASH AT HIGH SPEEDS PRIOR TO HAVING IT CHECKED AS WE WERE ON A LONG TRIP. WE DID GET IT FIXED AS AS WE COULD THOUGH WHICH NECESSITATED US WAITING AROUND THE DEALERSHIP FOR SEVERAL HOURS WHILE THEY FIXED THE PROBLEM. WE CON-TACTED OUR DEALERSHIP IN OUR HOME TOWN, BUT COULD OR WOULD NOT DO ANYTHING BECAUSE OUR WARRANTY HAD JUST RAIN OUT. *TR