NHTSA Complaint #10633019 — 2010 FORD FLEX

HEARD NOISE FROM FRONT BRAKES, LIKE SOMETHING WAS LOOSE WHEN BRAKING. TOLD THAT THE BOLTS FOR THE CALIPERS WERE NOT CORRECT AND THIS WAS A KNOWN ISSUE. WAITED FOR PARTS TO COME IN AND HAD REPLACED. NO OTHER ISSUES WITH FRONT BRAKES. JUST HAD FRONT REPLACED AT 75,000 MILES. REAR BRAKES I HAVE HAD IN AT LEAST EVERY SIX MONTHS TO HAVE EVALUATED OR WORKED ON. HEARD SQUEALING NOISE FROM REAR PASSENGER BRAKES AND ROTOR WOULD GET HOT. I THOUGHT THE CALIPER WAS FREEZING. I KEPT TAKING IT IN AND WAS TOLD THAT IT WAS THE METALLIC PADS UNTIL FINALLY I STOPPED IN AND SHOWED THE RED HOT ROTOR. REPLACED BOTH REAR ROTORS, CALIPERS AND PADS. HAD TO REPLACE AGAIN AFTER 6 MONTHS AND THEN 1 YEAR LATER. I AGAIN THOUGHT THE CALIPERS WERE NOT FUNCTIONING PROPERLY. THEY "CLEANED" MY SLIDERS AND TURNED MY ROTORS. LESS THAN 2 MONTHS LATER, I TOOK TO MY TIRE DEALER FOR TIRE ROTATION AND THEY STATED MY BACK PASSENGER CALIPER WAS FROZEN AND UNEVEN WEAR ON MY PADS WERE NOTICED. I TOOK TO DEALER AND THEY DENIED THE CALIPERS WERE BAD. CHANGED PADS AND TURNED ROTORS AGAIN. PADS ON EACH REAR WHEEL HAD ONE PAD THAT LOOK LIKE IT CAME BRAND NEW OUT OF THE BOX AND THE OTHER WAS DOWN TO METAL.THEY TOLD ME THE SLIDERS NEED TO BE CLEANED ON A REGULAR BASIS AS PART OF THE MAINTENANCE ON THE CAR. I STATED WHERE IN MY OWNERS MANUAL IS THIS AND DIDN'T YOU JUST DO THAT A MONTH AND A HALF AGO? ALSO HAD TO HAVE FRONT PASSENGER WHEEL BEARING REPLACED TWICE WHEN CALIPERS WERE REPLACED AND I HEAR THE NOISE AGAIN WITH THIS LAST ISSUE BUT THEY ARE CALLING IT "TIRE NOISE" WHICH IS WHAT THEY TOLD ME THE OTHER TIMES. DRIVER SIDE BACK WHEEL BEARING HAD TO BE CHANGED WITH A CALIPER ISSUE - THEY TRIED TO TELL ME AFTER HAVING THE CAR FOR A WEEK THAT IT WAS TIRE NOISE. I TOOK TO AN INDEPENDENT REPAIR SHOP AND THEY DIAGNOSED IMMEDIATELY THE BAD BEARING. TOOK BACK TO DEALER AND THEY ADMITTED IT WAS THE BEARING AND REPLACED. *TR