NHTSA Complaint #10632932 — 2008 LEXUS RX350

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10632932
Vehicle	2008 LEXUS RX350
Component	STRUCTURE
Date of Incident	August 8, 2013
Date Filed	September 13, 2014
Mileage	93,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

I JUST RECENTLY NOTICED THAT MY DASHBOARD HAD CRACKS AND WAS STICKY/SHINY WHEN HOT. I ALSO FOUND SMALL FOAM FRAGMENTS ON THE FLOOR COMING FROM THE DASHBOARD. I CONSIDER THIS A SERIOUS QUALITY PROBLEM THAT MAY CAUSE AN ACCIDENT BECAUSE OF THE REFLECTIVE DASHBOARD. IT ALSO COULD BECOME A FIRE HAZARD WHEN SMALL FOAM PARTICLES COLLECT AROUND ELECTRICAL PARTS UNDER THE DASHBOARD. I HAVE CONTACTED TOYOTA CUSTOMER SERVICE AND WAS TOLD THAT THEY DO NOT HAVE TO DO ANYTHING SINCE THE CAR IS OUT OF WARRANTY. HOWEVER THEY OFFERED TO COVERED 25% OF THE ESTIMATED $2520.00 REPAIR COST. THIS IS NOT ACCEPTABLE FOR ME SINCE THIS IS A HAZARDOUS QUALITY PROBLEM CAUSED BY TOYOTA AND THEY SHOULD COMPLETELY COVER THE REPAIR. *TR

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