NHTSA Complaint #10627667 — 2014 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10627667
Vehicle	2014 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	August 17, 2014
Date Filed	August 23, 2014
Mileage	6,550 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I WENT TO SHIFT VEHICLE INTO DRIVE, VEHICLE WOULD NOT SHIFT INTO ANY GEAR. TURNED THE VEHICLE ON AND OFF THREE TIMES, ON THE THIRD ATTEMPT I MANAGED TO GET IN TO SHIFT INTO DRIVE. VEHICLES TRANSMISSION SERVICE AND CHECK ENGINE LIGHTS CAME ON STATING "SERVICE TRANSMISSION START FROM PARK WITH VEHICLE AT ZERO SPEED." WHEN I HAD SHIFTED THROUGH TO DRIVE TO MOVE THE VEHICLE THE TRANSMISSION MADE A CLUNKING SOUND LIKE IT HAD FALLEN OUT OF THE JEEP. I DROVE IT 3 MILES TO MY HOUSE ONLY GOING 30 MPH. WHEN I GOT HOME I ATTEMPTED TO PUT THE VEHICLE INTO PARK AND THE TRANSMISSION WOULD NOT MOVE PAST NEUTRAL. I ATTEMPTED TO REMOVE KEY 4-5 TIMES AND BECAUSE OF THIS THE DASH LIGHTS HAD STAYED ON. I DISCONNECTED THE BATTERY AND HAD THE VEHICLE TOWED TO THE DEALERSHIP THE NEXT DAY. *TR

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