NHTSA Complaint #10627310 — 2011 DODGE RAM 3500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10627310
Vehicle 2011 DODGE RAM 3500
Component STEERING
Date of Incident
Date Filed
Mileage 3,270 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

RECEIVED THE N49/NHTSA 13V-529 RECALL NOTICE FROM CHRYSLER SOMETIME IN JAN. 2014. I TOOK THE TRUCK TO THE DEALERSHIP ON FEB. 17, 2014. I WAS TOLD THERE WAS A LIMITED SUPPLY OF THE REPLACEMENT PART(S) AND THEY WOULD HAVE TO PUT MY NAME ON A LIST, THEN THEY WOULD CONTACT ME WHEN THE PART WAS AVAILABLE AND MY NAME WAS NEXT IN LINE FOR THE REPAIR. IN JULY 2014, I RECEIVED A DUPLICATE NOTICE FROM CHRYSLER. I CALLED THE DEALER TODAY (AUG. 21, 2014) TO FIND OUT IF I WAS STILL ON THE LIST. MY NAME IS APPROX. 87 ON THE LIST REMAINING AND THEY WERE ONLY ABLE TO DO 2 REPAIRS A DAY, IN PART BECAUSE THEIR BUILDING IS UNDER CONSTRUCTION FOR AN EXPANSION. I BELIEVE WAITING OVER 6 MONTHS FOR A REPAIR THAT COULD BE POTENTIALLY DANGEROUS IS UNREASONABLE. IN ONE WEEK, 8/28/2014, I HAVE PLANNED (FOR SEVERAL MONTHS) TO GO ON A CAMPING TRIP, WITH MY TRAILER CAMPER, AND STAYING IN A REMOTE CAMPGROUND WITH NO CELL PHONE SERVICE. I WILL NEED TO BACK INTO THE CAMPING SPACE WHICH USUALLY HAS TIGHT SPACES TO MANEUVER (THE CONDITIONS WHEN THE TIE ROD IS MOST LIKELY TO BREAK). THE PERSON I TALKED TO AT THE DEALERSHIP TOLD ME THAT IF THE TIE ROD BROKE I WOULD BE MOVED TO THE TOP OF THE LIST, WHICH WAS NOT COMFORTING! *TR

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