NHTSA Complaint #10627310 — 2011 DODGE RAM 3500
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 10627310 |
| Vehicle | 2011 DODGE RAM 3500 |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 3,270 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
RECEIVED THE N49/NHTSA 13V-529 RECALL NOTICE FROM CHRYSLER SOMETIME IN JAN. 2014. I TOOK THE TRUCK TO THE DEALERSHIP ON FEB. 17, 2014. I WAS TOLD THERE WAS A LIMITED SUPPLY OF THE REPLACEMENT PART(S) AND THEY WOULD HAVE TO PUT MY NAME ON A LIST, THEN THEY WOULD CONTACT ME WHEN THE PART WAS AVAILABLE AND MY NAME WAS NEXT IN LINE FOR THE REPAIR. IN JULY 2014, I RECEIVED A DUPLICATE NOTICE FROM CHRYSLER. I CALLED THE DEALER TODAY (AUG. 21, 2014) TO FIND OUT IF I WAS STILL ON THE LIST. MY NAME IS APPROX. 87 ON THE LIST REMAINING AND THEY WERE ONLY ABLE TO DO 2 REPAIRS A DAY, IN PART BECAUSE THEIR BUILDING IS UNDER CONSTRUCTION FOR AN EXPANSION. I BELIEVE WAITING OVER 6 MONTHS FOR A REPAIR THAT COULD BE POTENTIALLY DANGEROUS IS UNREASONABLE. IN ONE WEEK, 8/28/2014, I HAVE PLANNED (FOR SEVERAL MONTHS) TO GO ON A CAMPING TRIP, WITH MY TRAILER CAMPER, AND STAYING IN A REMOTE CAMPGROUND WITH NO CELL PHONE SERVICE. I WILL NEED TO BACK INTO THE CAMPING SPACE WHICH USUALLY HAS TIGHT SPACES TO MANEUVER (THE CONDITIONS WHEN THE TIE ROD IS MOST LIKELY TO BREAK). THE PERSON I TALKED TO AT THE DEALERSHIP TOLD ME THAT IF THE TIE ROD BROKE I WOULD BE MOVED TO THE TOP OF THE LIST, WHICH WAS NOT COMFORTING! *TR
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