NHTSA Complaint #10626276 — 2012 DODGE RAM 2500

WE RECEIVED A SAFETY RECALL NOTICE N49/NHTSA 13V-529 REGARDING OUR DODGE 2500. WE BEGIN THE PROCESS TO HAVE IT REPAIRED IN JANUARY WITH OUR LOCAL DEALER. IN APRIL WE FINALLY GOT IN TO HAVE IT INSPECTED. WE DO HAVE THE FAULTY LEFT TIE ROD BALL STUD THAT NEEDS REPLACING. OUR LOCAL LINWOOD CHRYSLER DEALER TELLS US, IN SEVERAL ATTEMPTS TO HAVE THE WORK DONE, THAT THEY HAVE ONLY RECEIVED 2 PARTS FROM CHRYSLER. WHEN WE CONTACTED THE 2ND DEALER THEY TOLD US A SIMILAR SITUATION. WE HAVE WENT FROM # 7 ON THE LIST, TO # 31, AND NOW ARE # 41. WHEN WE CONTACTED CHRYSLER WE WERE TOLD THAT 5-6 OF THESE REPAIR PARTS ARE SHIPPED WEEKLY TO EACH DEALERSHIP WITH WAITING LIST. WE HAVE FOUND THAT CHRYSLER IS SHIPPING ONE PART EVERY 21 DAYS TO SOME DEALERSHIPS, SOMETIMES. THEY REPEAT THE SAME "FAIR DISTRIBUTION" LINE TO US, THE CUSTOMER, AND I HAVE NO IDEA WHAT THEY ARE TELLING THEIR DEALERS. WE HAVE NOT DROVE THIS EXPENSIVE, FAULTY TRUCK FOR 8 MONTHS BECAUSE OF THIS SAFETY ISSUE. WE ARE UNHAPPY ABOUT THE LIES OF "PARTS ON ORDER". *TR