NHTSA Complaint #10626034 — 2007 LEXUS IS 250

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10626034
Vehicle	2007 LEXUS IS 250
Component	STRUCTURE
Date of Incident	August 18, 2014
Date Filed	August 18, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY LEXUS IS 250 HAS A MELTING AND STICKY DASHBOARD AS WELL AS ALL FOUR DOOR SIDES AND ITS HANDLE BARS. EVERY TIME I TOUCH ON THE DASHBOARD DUE TO THE TOP OF THE DRIVER'S WHEEL BEING SO CLOSE, I HAD IT ON MY FINGERTIP BEING STICKY AND I HAVE TO WIPE IT OFF BUT STILL LEFT SOME BLACK MARK ON MY FINGER. ALSO EVERYTIME I PUT THE WINDSHIELD COVER TO PROTECT THE HEAT FROM GOING INSIDE, IT PLACED SOME MARKS ON THE DASHBOARD. IT HAS BEEN SO BAD TO SMELL TOXIC CHEMICALS COMING FROM THE DASHBOARD WHILE I'M IN THE CAR DRIVING. NEED TO SAY MORE ? I AM AFRAID IT MAY GIVE ME AN ILLNESS IN THE FUTURE FROM SMELLING IT INTO MY LUNGS. CAN'T WE HAVE A RECALL FROM LEXUS AND DO SOMETHING ABOUT IT REAL QUICKLY ? IT WOULD BE REAL NICE TO REPLACE THE OLD DASHBOARD AND SIDES WITH A BEST QUALIFIED STANDARD WITH THE MATERIALS THAT IS SAFE THAT WON'T HURT THE CUSTOMER AND WON'T DAMAGE FROM THE SUN FROM MELTING AGAIN. I SEE LEXUS CHANGED THE DASHBOARD MATERIAL TO SOME KIND OF LEATHER OR THICK LEATHER THAT WON'T MELT. I PAID ALOT OF MONEY FOR MY CAR AND I'M REAL DISAPPOINTED ABOUT THE QUALITY OF THE INTERIOR OF THE CAR I PAY FOR. I HAD AN OLD CAR HONDA CIVIC FOR A LONG TIME AND I NEVER EXPERIENCED A SIMILAR PROBLEM WITH A DASHBOARD. VERY GOOD QUALITIES IN THE INTERIOR IN THE HONDA CIVIC BACK THE 1980S. NOW 2005 TO 2007 LEXUS USED A CHEAPER KIND OF MATERIAL ON THE DASHBOARD ?? WE CUSTOMERS PAID ALOT OF HARD MONEY EARNED FOR THIS CAR WE LOVE. THANK YOU. *TR

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