NHTSA Complaint #10680738 — 2007 LEXUS IS 250

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10680738
Vehicle	2007 LEXUS IS 250
Component	STRUCTURE
Date of Incident	January 7, 2014
Date Filed	February 2, 2015
Mileage	104,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

I HAVE COMPLAINED TO THE LEXUS DEALERSHIP AS WELL AS SONIC ABOUT THIS DASHBOARD. MY WARRANTY WAS VALID MY FIRST SEVERAL COMPLAINTS, PICTURES WERE TAKEN BY A LEXUS REP AND SENT TO CORPORATE. AT THAT TIME CORPORATE DENIED COMPLAINT I PERSONALLY CALLED AND A REP TOLD ME THAT THEY HAVE RECEIVED CALLS IN REGARDS TO MELTING STICKY DASHBOARD AND THEY HAVING THIS PROBLEM WITH PEOPLE THAT LIVE IN HOT HUMID CLIMATE. I WAS IN DISBELIEF THAT THE REP TOLD THAT TO ME. I ASKED THE REP WHO MAKES A CAR BASED ON CLIMATE WEATHER I LIVE IN ALABAMA AND IN THE SUMMER WITH THE SUN BEAMING ON DASHBOARD CAN POSSIBLY CAUSE A CAR ACCIDENT. SAFETY SAFETY HAS BEEN MY MAIN CONCERN THIS IS DANGEROUS. THEY CALLED ME AND SAID THEY WORKED PAY 20% THEN A COUPLE DAYS LATER SAID 20% ONLY TOWARDS PARTS. *TR

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