NHTSA Complaint #10621411 — 2011 FORD EDGE

WHEN DRIVING ON A 2 LANE MOUNTAIN ROAD AT 60, ENGINE FULLY WARMED UP (RUNNING FOR 20+ MINUTES, AMBIENT TEMPERATURE APPROX 85 F) THE THROTTLE BECOME UNRESPONSIVE AND THE ENGINE RPM DROPPED TO APPROXIMATELY 600 RPM BASED ON THE DASH TACHOMETER. WHEN THIS HAPPENED A YELLOW WRENCH DIALOG WAS DISPLAYED ON THE DIGITAL DASH WITH NO TEXT OTHER THAN "OK". ALL CONTROLS OTHER THAN THE THROTTLE SEEMED TO FUNCTION CORRECTLY. WE WERE GOING DOWNHILL WHEN THIS HAPPENED AND WERE ABLE TO COAST UNTIL WE FOUND A SUITABLE PLACE TO PULL OVER. ONCE WE PULLED OVER WE NOTICED THE ENGINE WAS RUNNING ROUGH AND SPUTTERING. WE TURNED THE ENGINE OFF AND THEN BACK ON AND THE ISSUE PERSISTED (ROUGH IDLING AND NO THROTTLE CONTROL). OPENED HOOD AND PULLED ENGINE COVER TO CHECK FOR ANY VISIBLE ISSUES, NONE FOUND. WHEN WE GOT BACK INTO THE CAR THE THROTTLE WAS FUNCTIONING PROPERLY AND THE IDLE WAS SMOOTH WITH NO SPUTTERING. WE FINISHED THE REST OF THE DRIVE WITHOUT INCIDENT AND WHEN WE GOT BACK TO THE HOUSE HOOKED UP THE OBDII READER AND NO FAULT CODES WERE STORED. WE TOOK THE EDGE IN TO THE NEAREST FORD DEALER (LAWLEY'S TEAM FORD IN SILVER CITY, NM) THE NEXT MORNING AND THEY FOUND NO FAULT CODES STORED IN ANY MODULE AND CHARGED US $122.25 FOR THE DIAGNOSTICS EVEN THOUGH THE CAR IS STILL COVERED UNDER THE FACTORY POWER TRAIN WARRANTY. THEY SAID THEY DIDN'T KNOW WHAT CAUSED THE ISSUE BUT SAID IT MAY HAVE BEEN A "RANDOM GLITCH" OR "BAD FUEL". THANKFULLY, THIS HAPPENED ON A LIGHTLY TRAVELED ROAD AND WE WERE HEADING DOWNHILL AND ABLE TO COAST AND FIND A PLACE TO PULL OFF THE ROAD. IF THIS WERE A BUSY ROAD OR WE WERE NOT ABLE TO PULL COMPLETELY OFF THE ROAD THIS COULD HAVE BEEN A MUCH MORE SERIOUS ISSUE. WE HAVE ONLY OWNED THE VEHICLE FOR LESS THAN A MONTH SO WE CAN'T SAY WHETHER IT HAS HAPPENED BEFORE THAT. IT HAS NOT OCCURRED IN THE 1000+ MILES WE HAVE PUT ON THE CAR SINCE IT OCCURRED. *TR