NHTSA Complaint #10620977 — 2014 JEEP CHEROKEE

THIS IS A FOLLOWUP COMPLAINT TO (ODI NUMBER) 10618847. A PHONE CALL WAS MADE TO NTSB REFERRING TO THIS INCIDENT (REF 670186). TODAY WHILE DRIVING IN TRAFFIC AND AT AN INTERSECTION, THE 2014 JEEP CHEROKEE I WAS DRIVING BUCKED VIOLENTLY THEN STALLED. THE POWER STEERING STOPPED WORKING AND THE VEHICLE WAS BROUGHT TO A STOP. WHEN I RESTARTED THE VEHICLE, IT WAS NOT CAPABLE OF EXCEEDING 3-4MPH EVEN THOUGH THE ENGINE WAS REVVING. THE BOSTON POLICE RESPONDED AS I WAS IN A DANGEROUS LOCATION AND WAITED WITH ME FOR AN HOUR UNTIL AAA COULD TOW MY VEHICLE BACK TO THE DEALERSHIP. THE CHECK ENGINE LIGHT AND SERVICE TRANSMISSION MESSAGE APPEARED ON THE DASHBOARD. THE VEHICLE WAS TOWED TO THE DEALERSHIP JUST DAYS AGO UNDER IDENTICAL CIRCUMSTANCES. THE LAST TIME THE DEALERSHIP PERFORMED A 'SOFTWARE UPDATE' AND ASSURED ME THAT WITH THE NEW SOFTWARE THIS PROBLEM COULD NOT HAPPEN AGAIN. ANY ASSISTANCE YOU COULD PROVIDE WOULD BE VERY MUCH APPRECIATED. *TR