NHTSA Complaint #10619540 — 2004 LEXUS RX330

MY CAR HAS A PROBLEM WITH EXCESS MOISTURE AND CONDENSATION IN THE HEADLIGHT HOUSING. IT HAS CONTINUED TO WORSEN FOR THE PAST SEVERAL YEARS. LEXUS REFUSED TO RECOGNIZE THIS PROBLEM AS ITS RESPONSIBILITY UNTIL DECEMBER, 2013 WHEN IT ISSUED A WARRANTY ENHANCEMENT TO ALL LEXUS RX OWNERS THAT HAD THIS PROBLEM. THAT NOTICE INDICATED THAT PARTS WERE BEING MANUFACTURED AND WOULD BE AVAILABLE BY MAY, 2014. MY CAR WAS INSPECTED AND WAS ADVISED THE REPAIR WOULD BE MADE AS SOON AS THE PARTS WERE AVAILABLE. IN EARLY JULY I CONTACTED MY DEALER (CHERRY HILL LEXUS) WHO REFERRED ME TO LEXUS CORPORATE. I WAS ADVISED BY LEXUS CORPORATE THAT PARTS WOULD BE AVAILABLE TO FIX THE PROBLEM BY THE END OF JULY. NOW, 8 MONTHS AFTER THE WARRANTY ENHANCEMENT WAS ANNOUNCED, PARTS ARE STILL NOT AVAILABLE TO FIX THE PROBLEM. THE DEALER SAYS CONTACT LEXUS AND LEXUS SAYS CONTACT THE DEALER; THE RUN-A-ROUND IS GETTING A LITTLE OLD. THE SERIOUS NATURE OF THIS PROBLEM WAS RECOGNIZED BY A US FEDERAL JUDGE IN HO V. TOYOTA, THE COURT SAID IN THE INSTANT MATTER, THE COURT FINDS THAT PLAINTIFFS SUCCESSFULLY SHOWED THAT THE ALLEGED DEFECT POSED A GENUINE SAFETY RISK BECAUSE A HEADLAMP FLICKERING OR GOING OUT AT NIGHT OR IN INCLEMENT WEATHER COULD PUT THE CAR'S DRIVER IN DANGER. A REASONABLE CONSUMER WOULD CONSIDER THIS RISK MATERIAL BECAUSE OF THE INHERENT RISKS OF PHYSICAL INJURY IN THE EVENT OF A HEADLAMP-RELATED ACCIDENT, OR THE COSTS ASSOCIATED WITH CONTINUALLY REPAIRING PROBLEMATIC HEADLAMPS. LEXUSES ENHANCED WARRANTY FOLLOWED THE ISSUANCE OF THE COURT'S ABOVE OPINION. MY CAR HAS THE SAME TYPE OF PROBLEM AS DISCUSSED IN THE OPINION. ANY HELP YOU COULD PROVIDE IN HAVING THIS NEEDED REPAIR WOULD BE APPRECIATED. *TR