NHTSA Complaint #10619489 — 2012 FORD EDGE STEERING

Complaint Details

ODI Number	10619489
Vehicle	2012 FORD EDGE
Component	STEERING
Date of Incident	June 30, 2014
Date Filed	August 7, 2014
Mileage	31,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WE HAVE A 2012 FORD EDGE PURCHASED NEW. WE'VE BEEN HAVING ISSUES WITH POWER STEERING FAILURE GOING ON FOR ABOUT A MONTH. THE SERVICE CENTER CANNOT MAKE APPROPRIATE/REASONABLE REPAIRS TO OUR VEHICLE. IT'S BEEN IN THEIR SHOP 3 TIMES AND STILL LOOSES PS FLUID RAPIDLY. 1ST TIME, THEY DIDN'T HAVE PART. 2ND TIME, REPLACED HIGH PRESSURE LINE. 3RD TIME, REPLACED FAILED PS PUMP. VEHICLE STILL CONTINUES TO LEAK PS FLUID. THE VEHICLE IS UNSAFE TO DRIVE, AND WE ARE AFRAID LOOSING CONTROL OF THE VEHICLE AND/OR BEING STRANDED ON THE ROAD. WE CAN'T AFFORD THE TIME AND COST TO HAVE IT IN THE SHOP EVERY OTHER WEEK. THE VEHICLE WILL SOON BE OUT OF FACTORY WARRANTY AND ARE AFRAID OF THIS ONGOING PROBLEM. WE ARE VERY UNSATISFIED WITH FORD'S PRODUCTS AND SERVICES. WE DON'T KNOW WHAT TO DO AT THIS POINT. NOBODY SEEMS TO BE ABLE TO HELP US. *TR

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