NHTSA Complaint #10619250 — 2013 INFINITI JX35

THE WARNING LIGHT THAT INDICATES THAT THE PASSENGER AIRBAG IS DEACTIVATED ILLUMINATES WHILE THE PASSENGER SEAT IS OCCUPIED BY AN ADULT. I RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND NOTHING WAS WRONG WITH THE CAR. THE LIGHT CONTINUED TO ILLUMINATE, SO I RETURNED THE CAR TO THE DEALER IN AUGUST OF 2014 AND WAS TOLD AFTER 5 DAYS THAT THEY TESTED THE SYSTEM AND CANNOT FIND ANYTHING WRONG WITH IT. I EVEN PRESENTED THE SERVICE MANAGER A VIDEO THAT MY WIFE TOOK ON A RECENT TRIP OF THE LIGHT CLEARLY ILLUMINATED WHILE SHE SAT IN THE SEAT. THE SERVICE MANAGER TOLD ME THAT EVEN THOUGH THE LIGHT ILLUMINATES, THE AIRBAG IS STILL ACTIVATED IN THE COMPUTER SYSTEM. THIS IS RIDICULOUS, HOW AM I SUPPOSED TO KNOW IF THE VEHICLE IS SAFE TO CARRY PASSENGERS? I HAVE NEVER BEEN NOTIFIED BY INFINITI THAT THERE IS A RECALL FOR THIS PROBLEM. I ONLY FOUND THE RECALL AFTER SEARCHING ON THE INTERNET. I AM THE ORIGINAL OWNER OF THE VEHICLE. I PLAN TO ESCALATE THIS SITUATION WITH INFINITI. THERE IS A CLEAR PROBLEM WITH THE DESIGN OF THIS VEHICLE THAT IS PUTTING THE OWNER'S PASSENGERS AT RISK. PLEASE FORCE INFINITI TO ADDRESS THIS ONGOING DEFECT. *TR