NHTSA Complaint #10618910 — 2007 LEXUS IS 250

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10618910
Vehicle	2007 LEXUS IS 250
Component	STRUCTURE
Date of Incident	July 1, 2012
Date Filed	August 5, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

FOR SEVERAL YEARS DASH AND OTHER RUBBER PARTS OF INTERIOR ARE MELTING AND FORMING A GUMMY/GLUE TYPE SUBSTANCE THAT CAUSES PERMANENT DAMAGE TO APPEARANCE AND STICKS TO ANYTHING THAT TOUCHES IT INCLUDING DAMAGING CLOTHING. LEXUS MADE ME PAY FOR LABOR TO REPLACE DASH BUT REFUSED TO REPLACE DOOR COMPONENTS SAYING IT WAS TOO EXPENSIVE TO FIX AND THEY INSISTED I PAY FOR THE ENTIRE COST OF REPLACING ALL 4 DOORS. THIS IS RIDICULOUS THAT CAR OWNERS HAVE TO PAY FOR FIXING A MANUFACTURING DEFECT THAT IS CAUSED BY USING A RUBBER THAT DEGRADES OVER TIME AND BECOMES A GOOEY SUBSTANCE. *TR

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