NHTSA Complaint #10618611 — 2011 FORD EDGE

MY WIFE WAS DRIVING HOME FROM WORK DURING RUSH HOUR AND TWICE ON THE SAME TRIP THE ENGINE SHUTTERED THEN COMPLETELY SHUT DOWN. THE FIRST TIME, LUCKILY, SHE WAS ABLE TO COAST ACROSS FOUR LANES OF TRAFFIC TO THE SHOULDER BECAUSE THIS HAPPENED WHERE TWO INTERSTATES MERGE AND THE IS NOT A SHOULDER ON THE LEFT. WE TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE THROTTLE BODY. THE DEALER STATED IT WAS A KNOWN PROBLEM AND HAS BEEN RECALLED ON OTHER MODELS BUT NOT THE EDGE. I CALLED FORD CUSTOMER SERVICE AND I GOT THE IMPRESSION THEY DID NOT CARE ABOUT THE ISSUE OR THE SAFETY OF THE PEOPLE DRIVING THEIR VEHICLES. BECAUSE OF THIS WE TRADED OUR VEHICLE AT A LOSS WITHIN A WEEK OF SPENDING $700 TO REPLACE THE THROTTLE BODY. *TR