NHTSA Complaint #10617811 — 2014 CRUISER RV VIEWFINDER

WE PURCHASED A 2014 CRUISER RV VIEWFINDER TRAVEL TRAILER ON 9/30/13 FROM A DEALERSHIP IN BUFORD, GA. WE TOWED THE RV HOME TO HARTWELL, GA, 70 MILES. 10/2/2013 THE RV WAS TOWED FROM HARTWELL, GA TO LEXINGTON, NC, 215 MILES AT WHICH THE RV WAS PARKED ON A RESIDENTIAL LOT FROM 10/2/2013 - 4/12/2014 AS WAS BEING LIVED IN. 4/12/2014 THE RV WAS IN THE PROCESS OF BEING TOWED FROM LEXINGTON, NC TO HARTWELL, GA WHEN THE A-FRAME COMPLETELY COLLAPSED ON I-85 IN CONCORD, NC. THE RV WAS TOWED TO A RV DEALERSHIP IN CONCORD, NC AND IS STILL THERE AS OF TODAY, 7/31/2014. WE WERE TOLD THAT THE A-FRAME WILL COLLAPSE AGAIN IF TOWED WITH THE SAME VEHICLE, HOWEVER LIPPERT NOR CRUISER RV CAN PROVIDE US WITH THE DOCUMENTATION TO SUPPORT THIS CLAIM. SIGNIFICANT GAPS ARE IN THE WINDOWS, SLIDES AND DOOR WHICH WE WERE ORIG TOLD IT WAS DUE TO THE FRAME SAGGING TO THE POINT THAT THE SLIDE COULD NOT BE REPAIRED, A SECOND LIPPERT TECH CAME OUT AND SAID THE SAGGING FRAME WAS NOT BAD ENOUGH, HOWEVER THE BEDROOM FLOOR IS BOWED AND WARPED. LIPPERT WILL NOT STAND BEHIND THE FRAME AND A-FRAME STATING IT SHOULD STILL BE A LEVEL OF UNCERTAINTY ON OUR PART DUE TO THE TOW VEHICLE. WE ARE EXTREMELY CONCERNED WITH THE FRAME AND A-FRAME REPAIR. THIS RV HAS ONLY BEEN TOWED 300 MILES, WE NOTICED IMMEDIATELY WHEN THE A-FRAME COLLAPSED AND WERE ABLE TO GET THE VEHICLE AND RV OVER TO THE SIDE OF THE INTERSTATE BEFORE THE RV BROKE COMPLETELY LOOSE. WE ARE VERY CONCERNED THAT IF AND WHEN (ACCORDING TO LIPPERT) THE A-FRAME COLLAPSES AGAIN IT WILL BREAK LOOSE FROM THE TOW VEHICLE AND CAUSE A CATASTROPHIC CAR ACCIDENT POSSIBLY RESULTING IN LIVES LOST. WE HAVE EXPRESSED OUR CONCERNS TO LIPPERT AND CRUISER WITH ABSOLUTELY NO RESULTS. THE FRAME TWISTS AND BENDS, IT IS TOO LIGHT WEIGHT TO SUPPORT THE WEIGHT OF THIS RV. THE FRAME / A-FRAME DESIGN BY LIPPERT COMPONENTS IS OBVIOUSLY FLAWED AND DANGEROUS ON THIS SIZE RV. *TR