NHTSA Complaint #10525500 — 2014 CRUISER RV VIEWFINDER

WE ORDERED/PURCHASED A 2014 CRUISER RV VIEWFINDER 28BHSS TRAVEL TRAILER AND TOOK POSSESSION ON 05/18/13 AT A DEALERSHIP IN BLOOMSBURG PA, TOWED IT HOME TO READING PA, MADE A TRIP TO THE POCONOS FOR THE MEMORIAL DAY WEEKEND AND TRIP TO OC MARYLAND FOR THE 4TH OF JULY 2013. WHEN SETTING THE TRAILER UP IN MARYLAND FOR OUR WEEK OF VACATION I HAPPENED TO NOTICED THE SPRING HANGERS FOR THE SUSPENSION WERE BENT CONSIDERABLE TOWARD THE DRIVERS SIDE OF THE TRAILER AND THE BOTTOM FLANGE OF THE FRAME THAT THE HANGERS ARE WELDED TO WERE ROLLED AS WELL. I IMMEDIATELY CONTACTED THE MANUFACTURE (CRUISER RV) THEY ASKED FOR PICTURES WHICH WERE SENT AND THEY PUT ME IN CONTACT WITH LIPPERT THE FRAME MANUFACTURE. WE TOWED IT HOME AND I DECIDED TO TAKE IT GARDEN SPOT FRAME AND ALIGNMENT IN EPHRATA PA FOR AN ESTIMATE (WITH LIPPERT'S APPROVAL). GSFA EVALUATED THE UNIT AND CONFIRMED THE SEVERITY OF THE BENDING, TWISTING, THAT IS OCCURRING AND ALSO FOUND CRACKS IN THE WEB OF LIGHTWEIGHT FRAME IN FOUR PLACES WHERE THE CROSS MEMBERS ARE WELDED BETWEEN THE FRAME RAILS ABOVE THE AXLES. GSFA TOOK MORE PICTURES SHOWING WHAT THEY FOUND AND SENT THEM TO ME, AND SAID THEY CANNOT ESTIMATE THE REPAIRS WITHOUT REMOVING THE UNDERBELLY COVERING TO SEE WHAT ELSE IS GOING ON THE BETWEEN THE FRAME RAILS. I FORWARDED THE INFORMATION TO LIPPERT AND CRUISER AND LIPPERT INFORMED US THEY PLAN ON SENDING A FIELD TECHNICIAN TO GSFA TO ASSIST WITH THE REPAIRS. AS OF TODAY I HAVEN'T BEEN NOTIFIED WHEN THE TECHNICIAN IS SCHEDULED. I AM VERY CONCERNED WITH THE IDEA OF "REPAIRING" THIS ISSUE, THE TRAILER WASN'T IN AN ACCIDENT, IT HASN'T BEEN OVERLOADED, AND IT HAS VERY LOW MILEAGE, BUT THINGS ARE CRACKING AND BENDING UNDERNEATH THE UNIT. I TRUST GSFA 100% AND FEEL FORTUNATE THAT THEY ARE INVOLVED, HOWEVER I AM VERY SKEPTICAL OF AN ADEQUATE, "BAND AIDE" TO THE OBVIOUSLY INFERIORLY DESIGNED FRAME BY LIPPERT COMPONENTS. *TR