NHTSA Complaint #10617776 — 2014 JEEP CHEROKEE

INCIDENT OCCURRED ON FREEWAY WHILE TRAVELING AT 70 MPH. WAS TRAVELING IN THE #1 LANE AND ENCOUNTERED A SLOWER MOVING VEHICLE. CHANGED TO THE #2 AND ACCELERATED, BUT GOT NO RESPONSE FROM THE VEHICLE. THE FREEWAY AT THIS PORTION IS A DOWNGRADE SO VEHICLE WAS ABLE TO COAST DOWNHILL. I ACCELERATED AGAIN AND VEHICLE FAILED TO ACCELERATE. A "SERVICE TRANSMISSION SOON" MESSAGE WAS DISPLAYED ON DASHBOARD. I EXITED THE FREEWAY AND CAME TO A COMPLETE STOP AT THE BOTTOM OF THE OFFRAMP. I PRESSED THE GAS, WHILE IN DRIVE, AND THE VEHICLE DID NOT MOVE. PLACED IN PARK AND THEN BACK IN DRIVE AND THE VEHICLE DID NOT RESPOND. PLACED VEHICLE IN PARK AND SHUT IT DOWN AND RESTARTED VEHICLE AND IT DID STRUGGLE TO MOVE FORWARD SEVERAL FEET. PLACED VEHICLE IN REVERSE AND IT DID NOT RESPOND. REPEATED SEQUENCE OF TURNING IT OFF AND BACK ON AND THE VEHICLE RESPONDED. PLACED VEHICLE IN DRIVE AND IT DID NOT RESPOND. REPEATED SEQUENCE AND VEHICLE FINALLY MOVED FORWARD. WAS ABLE TO SLOWLY DRIVE VEHICLE TO DEALERSHIP. AFTER HALF A DAY DEALERSHIP STATED "CHRYSLER" TOLD THEM TO WIGGLE THE CABLES AND SEE IF ANY OF THEM ARE LOOSE. AFTER THEY DETERMINED THE CABLES WERE NOT LOOSE THEY INSTALLED THE NEW TRANSMISSION UPDATES AND CLEARED THE ERROR CODES. SERVICE TECH STATED THE PROBLEM SHOULD NOT HAPPEN AGAIN. SO FAR I HAVE NOT EXPERIENCED ANY OTHER FAILURE WITH THE TRANSMISSION. *TR