NHTSA Complaint #10617475 — 2007 LEXUS RX350

I NOTICED EXTENSIVE CRACKING OF MY DASHBOARD. I COULDN'T BELIEVE IT...IT SEEMED TO SHOW UP ALL AT ONCE, AND I HAD NEVER HAD THIS HAPPEN TO A VEHICLE BEFORE. MY RX HAS LOW MILES AND HAS NEVER BEEN IN ANY KIND OF ACCIDENT. IN 45 YEARS WE HAVE OWNED MANY VEHICLES, HAVE DRIVEN MANY OF THEM TO OVER 200,000, AND NONE OF THEM HAVE EVER HAD A CRACK IN THE DASH, MUCH LESS CRACKING ACROSS THE ENTIRE DASH! IN FACT MY SISTER IN CA HAS THE EXACT SAME VEHICLE, BUT HERS HAS 225,000 MILES, AND HER DASH IS PERFECT! IMMEDIATELY, I SUSPECTED A QUALITY ISSUE, AND ASSUMED THAT SURELY LEXUS WOULD STAND BEHIND THEIR PRODUCT. BOY WAS I WRONG! I TOOK IT INTO MY DEALERSHIP FOR AN INSPECTION, WAITED 6 WEEKS FOR A REPLY, AND WHEN NO RESPONSE WAS GIVEN, I CALLED BACK. I WAS TOLD THE VEHICLE WAS OUT OF WARRANTY (WE AREN'T TALKING ABOUT A WEAR-AND-TEAR ISSUE HERE ...THIS IS A QUALITY ISSUE!). BECAUSE MY HUSBAND DOES THE REGULARLY SCHEDULED MAINTENANCE, I WAS TOLD THAT THE DECISION NOT TO OFFER ASSISTANCE WAS BECAUSE WE HAD NOT SPENT ENOUGH MONEY WITH THEM! HOWEVER, THAT THEY SURELY HOPED I COULD GET LEXUS TO DO SOMETHING ABOUT IT, BECAUSE THEN THEY WOULD MAKE MONEY ON THE REPAIR! CAN YOU BELIEVE IT! LIKE OTHER OWNERS, I AM CONCERNED THIS WILL AFFECT THE INTEGRITY OF THE AIRBAGS. THERE ARE LOTS OF OTHER SIMILAR COMPLAINTS ABOUT CRACKING AND MELTING DASHBOARDS, AND IN SOUTH FLORIDA, THEY ARE TRYING TO GET A CLASS-ACTION SUIT ON THE PROBLEMS. COME ON LEXUS, I EXPECTED MORE FROM YOU! DON'T ADVERTISE YOUR PRODUCT AS A QUALITY PRODUCT, WHEN SHODDY PARTS ARE USED IN ITS PRODUCTION. WE BOUGHT THE RX BECAUSE WE WANTED A VEHICLE THAT WOULD LAST A LONG TIME; WE'VE HAD 2 TOYOTA AVALONS WE HAVE PUT OVER 200,000 MILES ON. STEP UP, AND STAND BEHIND YOUR PRODUCT! I WAS QUOTED A PRICE OF $1759.19 TO REPLACE THE DASH!!! *TR