NHTSA Complaint #10617319 — 2005 DODGE DURANGO

THE TIRE PRESSURE WARNING LIGHT ON MY 2005 DODGE DURANGO LIMITED HEMI HAS BEEN ON FOR APPROXIMATELY 3-4 YEARS. OTHER THAN THIS ISSUE, THE VEHICLE IS IN EXCELLENT CONDITION (50,500 MILES). AFTER DEALING WITH SEVERAL DEALERSHIPS, I FILED A COMPLAINT WITH CHRYSLER AND WAS GIVEN A CASE NUMBER. A CHRYSLER CASE MANAGER NAMED "PAUL" (1-800-763-8422 EXT. 66371) NOTIFIED ME VIA VOICE-MAIL TODAY THAT THEY WILL NOT PAY TO RESOLVE/INVESTIGATE THE MATTER. THE CASE MANAGER IS CLEARLY AVOIDING SPEAKING TO ME BY CONTACTING ME AT MY HOME NUMBER DURING THE DAY, EVEN AFTER I LEFT HIM A MESSAGE WITH MY PRIMARY CONTACT NUMBER. THE ISSUE: THIS VEHICLE WAS SUBJECT TO AN INSTRUMENT CLUSTER/WIRING RECALL IN 2007. I OBTAINED A COPY OF THE CLAIM FORM. THE CLUSTER WAS NOT REPLACED, HOWEVER, THE WIRING WAS MODIFIED. APPARENTLY, THIS RECALL WAS DONE DUE TO OVERHEATING ISSUES. SO FAR, I HAVEN'T EXPERIENCED THIS ISSUE. BUT THE TIRE PRESSURE WARNING LIGHT SHOULD NOT BE ON - ESPECIALLY GIVEN THE FACT THAT MY VEHICLE IS NOT EQUIPPED WITH A TIRE PRESSURE MONITORING SYSTEM (TPMS). CLEARLY, THE WRONG CLUSTER IS INSTALLED IN THE VEHICLE AND/OR THE WIRING MODIFICATION WAS DONE INCORRECTLY AS PART OF THE RECALL. I BELIEVE, THESE ISSUES CAME TO THE FOREFRONT WHEN THE BATTERY WAS LOW AND/OR REPLACED. THE INTERNET/FORUMS ARE LITTERED WITH ISSUES REGARDING THE INSTRUMENT CLUSTER AND ELECTRICAL ISSUES WITH THE DURANGOS MANUFACTURED DURING 2005-2007. THE "LABOR OPERATION NUMBER" IS 08-G0-71-82 AS PART OF SAFETY RECALL G07. I AM IN THE PROCESS OF OBTAINING A QUOTE FROM THE DEALERSHIP TO INVESTIGATE AND FIX THE MATTER. A ROUGH ESTIMATE IS THE COST WILL BE APPROXIMATELY $1,000. CHRYSLER IS AVOIDING TAKING RESPONSIBILITY FOR AN ISSUE(S) DIRECTLY RELATED TO A MATTER SUBJECT TO A PREVIOUS RECALL. I WOULD GREATLY APPRECIATE THIS MATTER BE THOROUGHLY INVESTIGATED. PLEASE CONTACT ME. *JS