NHTSA Complaint #11470138 — 2005 DODGE DURANGO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11470138
Vehicle 2005 DODGE DURANGO
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I have had my durango for about 2 years, one day I went to start it and it clicked as if battery had died. When I jumped it, it started right up. I noticed that my dash had a tire sensor light and a light saying Overhead lamp on. I turned my overhead switch and all my lights in the car turned on and then off when i turned switch.( normal) so I knew something was up. After doing some research I read about the recall. I Made an appointment on the 15th of June to get a recall for my instrument panel fixed. I dropped my car off at 7 am my appointment was at 8am. I called around 11:30 to get an ETA since I was on a time limit for work and live an hour away. The dealership called to tell me that he needed to take out cluster and test it and if it was cluster he would have to order it and it could be a few days. If it was fine it was a circuit Issue and he would need to fix it. Thank god my mother was in the same area visiting and was able to give me a ride home. He then called that evening and asked if I owned another Key/FOB. I told them I didn't and my fob has never worked since i purchased the vehicle. He stated that he got the recall all finished and fixed but now all the lights on my dash were flashing, my headlights the horn, flashers and something" went wonky" there. He then tried to tell me they needed to order a new fob to program it to my car and it was going to cost me almost $400. I told them I was not going to pay that amount and that it seems like they messed something up when they put it together. I picked up my car Friday the 17th and my tire pressure light was still on. After getting home and checking tires they were all fine. The next day I went to start my car and the Headlight lamp light came back onto my dash. I already had to take 2 days off work and now have to miss more to have this recall done right. I looked up my vin today the 20th and it says my recall is incomplete! To top it off they never gave me any paperwork or have me sign anything.

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