NHTSA Complaint #10616238 — 2004 TOYOTA SIENNA

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10616238
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	October 1, 2013
Date Filed	July 25, 2014
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

COMPLAINED ABOUT NUMEROUS DASHBOARD CRACKS TO DEALER. DEALER SAID NOTHING THEY COULD DO BUT REPLACE AT MY EXPENSE. DEALER REP GAVE ME THE TOYOTA HQ NUMBER TO CALL TO FILE A COMPLAINT. CALLED TOYOTA HQ ON 03/14/2014 AT 3:15 PM EST. EXPRESSED DISSATISFACTION WITH QUALITY AND POTENTIAL SAFETY FACTORS. SAID NOTHING THEY COULD DO BECAUSE IT WAS NOT IN WARRANTY AND GAVE ME THIS CASE# 1403141508. CRACKS CONTINUE AND NO MELTING HAS OCCURRED AT THIS POINT. THIS CAR HAS BEEN HOUSED IN A GARAGE WHEN NOT IN USE. IF PARKED OUTSIDE FOR AN EXTENDED PERIOD OF TIME, A SUN SHIELD IS USED TO COVER THE DASH. TOYOTA HQ WAS TOTALLY UNRESPONSIVE TO THEIR QUALITY ISSUE AND POTENTIAL SAFETY PROBLEM. *TR

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