NHTSA Complaint #10615828 — 2005 JEEP GRAND CHEROKEE

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10615828
Vehicle	2005 JEEP GRAND CHEROKEE
Component	STRUCTURE:BODY:DOOR
Date of Incident	January 1, 2014
Date Filed	July 23, 2014
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE JEEP GRAND CHEROKEE 2005 AND UP HAS INSIDE DOOR PANELS MADE OF PLASTIC ,AND THE DOOR HANDLES WHICH ALLOW OPENING THE VEHICLE DOORS FOR THE INSIDE ARE ATTACHED TO THIS WEAK PLASTIC PANEL. OVER TIME THE DOOR HANDLE PLASTIC ATTACHMENT POINTS BEGAN TO CRACK AND BREAK AWAY , EVENTUALLY CAUSING THE OPENING HANDLE TO FALL OFF,AND THE DOOR IS THEN NOT ABLE TO BE OPENED FROM INSIDE. IN THE EVENT OF A CRASH OR FIRE IN THE VEHICLE WHILE THIS CONDITION EXISTS , THE OCCUPANTS AT THOSE DOORS WOULD BE UNABLE TO ESCAPE THE VEHICLE THRU THE DOORS WITH THIS PROBLEM. CHRYSLER SERVICE STATES THAT THERE ARE NOT ENOUGH COMPLAINTS REGARDING THIS FOR THEM TO ASSIST ME IN ANY WAY, TO REPAIR THIS ALL THE INSIDE DOOR PANELS MUST BE REPLACED. CHRYSLER CUSTOMER SERVICE # 1-800-992-1997. *TR

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