NHTSA Complaint #10609891 — 2009 DODGE RAM 1500

1. I RECEIVED A RECALL FROM NHTSA FOR MY TRUCK, AS DESCRIBED ABOVE 2. I CALLED AUTO NATION CHRYSLER DODGE JEEP IN SPRING, TEXAS FOR AN APPOINTMENT ON OR ABOUT JUNE 20 3. THE SERVICE PERSON TOLD ME HE WOULD CALL ME BACK TO MAKE AN APPOINTMENT WHEN HE GOT THE PART 4. THE RECALL IN QUESTION IS REAR AXLE PINION NUT N08/NHTSA 5. AFTER RECEIVING NO CALL-BACK, I CALLED AUTO NATION CHRYSLER DODGE JEEP IN SPRING AGAIN, ON JUNE 27. THE TECHNICIAN TOLD ME THE PART WAS BACK-ORDERED AND THEN HUNG UP ON ME. 6. ON JULY 10, I TRIED AGAIN, THE TECHNICIAN TOLD ME MY NAME MIGHT BE ON THE LIST BUT THAT HE DID NOT HAVE ACCESS TO THE LIST. 7. ON JULY 11, I GOT A CALL, WHICH I HAVE RECORDED, TELLING ME THE PART IS BACK-ORDERED AND WILL NOT BE AVAILABLE FOR MONTHS OR MAYBE EVEN ONE YEAR. 8. ON JULY 11, I CALLED TOMBALL TEXAS DODGE AND THEY TOLD ME THE PART IS READILY AVAILABLE AND THAT I SHOULD DRIVE UP ON MONDAY, JULY 14, AND THEY WOULD TAKE CARE OF IT IMMEDIATELY. *TR