NHTSA Complaint #10609730 — 2003 TOYOTA AVALON

ELECTRONIC CONTROL MODULE (ECM) ISSUE: PROBLEM W/ INTERMITTENT WARNING LIGHTS FOR AIR BAG SOME TIME AGO (RESEARCHING DATE)- TOOK VEHICLE TO DEALERSHIP. NO MORE LIGHT, BUT VEHICLE BEGAN STALLING/LOSING POWER WHILE DRIVING- RARELY, BUT BECAME MORE FREQUENT OVER TIME. INSTRUMENT PANEL/CHECK ENGINE LIGHTS WILL ILLUMINATE- NOW EVERY MINUTE OR SO WHILE DRIVING. OTHER PEOPLE HAVE SAME PROBLEM- NHTSA ID 10605681. TOOK VEHICLE TO DEALER LATE MAY. DEALER ON PHONE W/ TOYOTA MULTIPLE TIMES + HAD TECH FROM ANOTHER DEALER COME AND LOOK AT VEHICLE - COULD NOT FIGURE OUT WHAT WAS WRONG. DEALER NOW SAYS THE ECM FAULTY. NOT REPAIRED, BUT DEALER WANTS TO CHARGE 8HRS OF DIAGNOSTIC TIME AND NOT REPAIRED - CAN DEALER CHARGE IF RECALL ITEM? MY CONCERN IS THAT PROBLEM IS MORE THAN AIR BAGS- FAULTY ECM RESULTS IN LOSS OF POWER/CONTROL WHEN ENGINE SHUTS DOWN, STALLS OR EXPERIENCES INTERMITTENT LOSS OF POWER- VEHICLE NO LONGER SAFE TO OPERATE. I CANNOT DRIVE IT; I CANNOT SELL IT. CALLED TOYOTA, ASKED FOR PART # OF RECALLED SRS/ECM- WAS TOLD ONLY LOCAL DEALER HAS PART NUMBERS. THEY TOOK INFORMATION AND TRANSFERRED ME TO "TOYOTA CORPORATE"- OPERATOR ID'D AS TOYOTA CORPORATE ASKED QUESTIONS, INDICATED THEY HAD DOCUMENTED MY FILE. WHEN I ASKED OPERATOR TO CONFIRM ITEMS OPERATOR HAD CHOSEN TO DOCUMENT, OPERATOR REFUSED TO RESPOND TO MY REQUESTS FOR CONFIRMATION- I ASKED FOR SUPERVISOR- WAS TOLD "NO SUPERVISOR" THERE. OPERATOR THREW ME ON HOLD (ON HOLD FOR OVER 30 MINUTES W/ CORPORATE THEN TRANSFERRED ME TO NHTSA W/OUT OPERATOR EVER COMING BACK ON THE LINE PRIOR TO TRANSFER (NHTSA CONF # AVAILABLE). "CORPORATE" INDICATED THAT TOYOTA HAS NO CONTROL OVER DEALERS- THEY CAN CHARGE WHATEVER THEY WANT TO DIAGNOSE EVEN IF RELATED TO RECALL NOTICE. LOSS OF USE OVER 1 MONTH. DEALER SAID NO NEW ECM REPLACEMENT PART AVAILABLE. PRETTY SURE RECALL REMEDY INADEQUATE. *TR