NHTSA Complaint #10838831 — 2003 TOYOTA AVALON

WE OWN A 2003 TOYOTA AVALON. WE RECEIVED THE SAFETY RECALL NOTICE REGARDING THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) ELECTRONIC CONTROL UNIT (ECU) FOR THIS VEHICLE IN MARCH OF 2014. THE RED AIRBAG LIGHT IN THE DASH HAS BEEN ON, MAKING THE VEHICLE UNSAFE TO OPERATE. SINCE THIS INVOLVES THE VERY SAFETY AND WELL-BEING OF MY FAMILY, WE CALLED THE LOCAL WEST COVINA DEALER, AT LEAST FOUR (4) TIMES AND MADE AT LEAST ONE (1) DRIVE-IN VISIT, TO GET THIS MATTER RESOLVED. EACH TIME WE WERE TOLD THERE WAS NO ' SRS ECU ' REPLACEMENT PART AVAILABLE. ON OUR LAST ATTEMPT TO REACH OUT TO THEM, WE LEFT A MESSAGE FOR THE SERVICE ADVISOR AT THE WEST COVINA TOYOTA LOCATION AND WAS NOT EVEN GIVEN THE COURTESY OF A RETURN PHONE CALL. WE ARE THOROUGHLY DISAPPOINTED AND FRUSTRATED! SINCE THIS PLACES OUR FAMILY AT GREAT RISK OF HARM AND ENDANGERS THEIR WELL-BEING, OUT OF DESPERATION, WE ARE REACHING OUT TO YOU. IT HAS NOW BEEN OVER TWO (2) YEARS SINCE RECEIPT OF THE INITIAL SAFETY RECALL NOTICE. SURELY, THIS IS SUFFICIENT TIME TO BE ABLE TO RECTIFY THE PROBLEM! PLEASE FEEL FREE TO CONTACT VIA EMAIL AT EITHER [XXX] TO DISCUSS THIS MATTER. OR, YOU MAY REACH OUT TO US BY PHONE AT [XXX](H) OR [XXX] (C). IT IS MY HOPE THAT YOUR ASSISTANCE WILL PROVIDE THE IMPETUS NEEDED TO RESOLVE THIS MATTER. SINCERELY YOURS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR