NHTSA Complaint #11418364 — 2003 TOYOTA AVALON

What component or system failed or malfunctioned, and is it available for inspection upon request? 1- AUG 2020- MEGA MOTERS- PURCHASSED AUTO- CARFAX AND AUTO GURO- RECOMMENDED THIS VEHISCAL AND SALES PITCH INCLUDED THESE COMPANIES- HE SAID HE DOES GOOD BUSINESS- HE SAID HE WILL FIX ALL ISSUES IF THE ISSUE WAS WITH-IN 30 DAYS- CAR DROVE FINE- HE PUT AN INSPECTION STICKER- IT DID NOT SMOKE THEN BECAUSE HE HAD A HELPER WHO STARTED THE CAR AND PLACED INSPECTION STICKER READIN 10;2021? BUT IT WAS AUGUST 2020? THE HELPER DROVE IT TO THE FRONT OF THE DEALERSHIP- AFTER I PAID 7000.00 AND THUS DID NOT SEE START UP SMOKE AT THE DEALERSHIP 2. AT START UP - TOOK MY TWO SISTERS FOR A TEST DRIVE- GREY SMOKE- SAME DAY- AS PURCHASSED - SHOCK ISSUES-SUSPENTION AND DEALER- MY SISTER WAS DRIVING AS i CALLED TO TELL HIM i LOVED THE CAR AND IT SEEMED TO RUN FINE- EXCEPT FOR THE SMOKE ANDRED OIL LIGHT AND THE SHOCKS- SUSPENTION- UNCOMFORTABLE SCRAPING SOUND- I WILL FIX- AS HE SAID HE FORGOT TO PUT THE NEW OIL CAP ON OIL AND SENSOR- HE SAID HE WOULD PLACE THE TIRE SHOCKS TO FIX SUSPENTION. 2- I LIVE FAIRLY CLOSE- AND ONLY DRIVE SHORT DISTANCE- LIGHT OF OIL CAME ON- BUT GAGES READ NORMAL- MILES WERE AT 9800, DROVE FINE- JUST WAS CONCERNED ABOUT THE LOUD SCRAP SOUND ON ANY DIPS ON ROAD AND THE SMOKE- AT START UP - AND DEALER AT MEGA MORTOR- SAID- TO BRING IT IN HE FORGOT TO PUT A SENSOR AND THE SHOCKS HE HAS THEM AT THE SHOP AND THE NEW OIL CAP- 2 RETURNED THE FOLLOWING MORNING- NO ONE WAS AT THE SHOP- I CALLED HIM HE SAID HE WOULD BE THERE AT 10 AM- - THE CAR SMOKED AT START INCREASED- - HE WAS NOT THERE AT 1030AM- CALLED HIM HE SAID HE COULD NOT FIX IT AS HE WAS BUSY- HE ASKED ME TO COME IN THE NEXT DAY- i CALLED NO ANSWER- CALLED AGAIN- AND HE SAID HE NEEDED ME TO BRING IT SATURDAY MORNING- AND HE WILL FIX- HE WAS RUDE AND SAID HE WAS BUSY- IT WAS SEPTEMBER- AND THE CAR IS HAZARD- IT STOPPED ON MY WAY INTO HIS SHOP AND GOT IT HOME- I GOT COVID 10-2020 TO 4/2020- LONGHAUL-