NHTSA Complaint #10609627 — 2011 FORD FOCUS

AT APPROX. 40,800 MI, DOORS BEGAN TO INTERMITTENTLY NOT UNLOCK, NO MATTER IF I USED THE KEY, THE REMOTE, THE INSIDE SWITCHES OR HANDLES. TOOK THE VEHICLE TO THE DEALERSHIP, THEY TRIED TO GIVE ME PAPERWORK ON HOW TO USE THE REMOTE. AT ABOUT 41,000 MI MULTIPLE DOORS LOCKED AND IT WAS TAKEN BACK TO THE DEALERSHIP, AT 41,109 MI THEY REPLACED DRIVER'S, FRONT PASSENGER, AND REAR RIGHT: LATCHES, LINKAGES AND CONTROL RODS, PARTIALLY AT MY COST. AT 44,568 MI DEALERSHIP REPLACED LEFT REAR ACTUATOR/LATCH, PARTIALLY AT MY COST. AT ABOUT 58,000 MI INTERMITTENT PROBLEMS BEGAN AGAIN, AT 63,638 MI DEALERSHIP BLEW OUT THE LOCKS AND TOLD ME IT WAS BECAUSE I LIVED ON A GRAVEL ROAD AND HAD TO BLOW IT OUT OR BRING IT BACK TO HAVE THEM BLOW IT OUT MONTHLY. TWO DAYS LATER ALL FOUR DOORS LOCKED AND I COULDN'T GET IN, 3 WEEKS LATER THEY UNLOCKED RANDOMLY, DESPITE THE FACT THE CAR HADN'T MOVED (I COULDN'T GET IN IT). I CAN OPEN THE FRONT DOORS BY PULLING REALLY HARD IF I AM INSIDE, ONE OF THE BACKDOORS I CAN PULL THE LATCH UP WITH NEEDLE NOSE PLIERS FROM INSIDE, THE OTHER I CAN'T OPEN ONCE IT LOCKS. I HAVE FOUGHT THE DEALERSHIP AS WELL AS CORPORATE FORD AND THEY WON'T DO ANYTHING, THEY SAY THEY ARE AWARE OF THE PROBLEM BUT WON'T DO ANYTHING ABOUT IT. THIS IS A SAFETY ISSUE, I HAD AN INFANT GET LOCKED IN THE BACK THANK HEAVENS I WASN'T IN A WRECK, WE TOOK HER OUT AND HAD TO LEAVE HER CAR SEAT IN THE BACK (THIS IS HOW I FIGURED OUT THE NEEDLE NOSE PLIER TRICK). I HAVE 3 KIDS IN THE BACK OF MY CAR ALMOST ALL THE TIME AND IT SCARES ME IF I CRASH, THEY MAY OR MAY NOT BE ABLE TO GET OUT. I CAN NEVER LOCK MY CAR, BECAUSE I MAY NOT BE ABLE TO GET BACK IN, AND NOW THE DRIVERS DOOR DOESN'T ALWAYS LOCK ANYWAYS, EVEN WHEN I'M GOING DOWN THE ROAD AND IT USED TO AUTO LOCK. THERE ARE COMPLAINTS SIMILAR TO MINE FOR SEVERAL MODEL YEARS OF FOCUSES ALL OVER THE INTERNET. MAKE FORD BE RESPONSIBLE, DO A RECALL!!!! *TR