NHTSA Complaint #10608840 — 2011 FORD EDGE

WE WERE TRAVELING ON A HIGHWAY WHEN ALL OF A SUDDEN WE LOST "POWER" BUT IT WAS ONLY THE ABILITY TO GO. THERE WAS ENOUGH TRAFFIC AND LACK OF SPEED TO PROHIBIT FROM MOVING ALL THE WAY OVER TO THE SHOULDER. WE MADE IT TO THE SLOWEST LANE (FURTHEST RIGHT HAND LANE). THE ONLY THING THAT SAVED US FROM BEING REAR ENDED WAS THERE WAS A SHERIFF NEAR BY AND SAW US BROKE DOWN STRANDED AND HE HELPED DIRECT TRAFFIC AROUND US FOR OUR SAFETY. WE WERE IN AN UNPOPULATED AREA AND HAD NO RESOURCES FOR SOME ONE TO COME GET US OR KNOW WHICH TOWING COMPANY COULD HELP US, ALONG WITH KNOWING A TRUSTED MECHANIC OUT WHERE WE WERE. MY CAR IS LESS THAN 4 YEARS OLD, THIS SHOULD NOT BE HAPPENING. WHEN WE FINALLY MADE IT HOME OUT OF SHEER LUCK, WE DID LOTS OF RESEARCH ON WHAT THE PROBLEM COULD BE AND FOUND MILLIONS HAD THE SAME PROBLEM WITH THEIR FORDS. I LOVE THE COMPANY BUT I NEVER END BEEN SO STRESSED OUT AND SCARED FOR MY CHILDREN'S SAFETY. I BOUGHT THIS VEHICLE TO BE SAFE AND IT HAD FAILED ME. LIKE I SAID, I COULD BE MARKING THIS FORM DIFFERENTLY IF THE OFFICER DIDN'T PROTECT US. THE PART WAS NOT CHEAP ALONG WITH THE LABOR. WITH SO MANY OTHER PEOPLE BREAKING DOWN FOR THE SAME REASON, I AM SHOCKED AND APPALLED THAT THERE HASN'T BEEN A RECALL FOR THIS YET. I URGE YOU TO CHANGE THAT AND KEEP THE ROADS SAFE FOR ALL DRIVERS. SINCE THE AFFECTED PART DOESN'T HAVE MY SPECIFIC PART, IT WAS THE THROTTLE BODY AND EVEN MY MECHANICS SAID FORD HAS NEVER HAD A GOOD ONE. WISH I WOULD OF KNOW THAT BEFORE PURCHASING MY VEHICLE. *JS