NHTSA Complaint #10607885 — 2009 DODGE RAM 3500

SOMETIME AFTER RECEIVING MY RECALL NOTICE I CALLED TO SCHEDULE THE APPOINTMENT FOR MY RECALL (N49/NHTSA 13V-529) AT THE WYATT ARP DODGE DEALERSHIP IN SEGUIN, TEXAS. I WAS TOLD THAT DODGE HAD CALLED BACK ALL THOSE PARTS FOR FIXING THE RECALL PROBLEM AND THEY DIDN'T KNOW WHEN THEY WOULD GET MORE SO I WOULD NEED TO JUST CALL BACK REGULARLY TO CHECK IF THEY WERE IN YET. I ASKED IF THERE WAS A WAITING LIST I COULD GO ON AND SHE SAID YES BUT IT WAS 5 PAGES LONG. I ASKED TO BE PUT ON THE LIST ANYWAY. SOME TIME LATER I MADE AN APPOINTMENT FOR AN UNRELATED PROBLEM AND ASKED FOR THE RECALL TO BE TAKEN CARE OF. AT THE APPOINTMENT SHE SAID THERE WAS A LIST AND I ASKED HER TO LOOK AND SEE HOW FAR DOWN WE WERE AND SHE COULDN'T FIND OUR NAME ANYWHERE! SO THEN SHE SAID SHE WOULD JUST ADD MY NAME TO ONE OF THE PAGES IN THE MIDDLE OF THE STACK. I HAVE YET TO HEAR FROM THEM! THIS IS TERRIBLE SERVICE FROM WYATT ARP AND IT MAKES DODGE LOOK BAD TOO SINCE THE PARTS TO FIX THE RECALL WERE CALLED BACK FROM DODGE. I WAS ABLE TO MAKE AN APPOINTMENT TODAY TO TAKE MY TRUCK TO BLUEBONNET DODGE IN NEW BRAUNFELS, TEXAS FOR A COUPLE OF WEEKS FROM NOW SO HOPEFULLY WE WILL REMAIN SAFE DRIVING OUR TRUCK IN THE MEANTIME. I HAD TO SEND THIS COMPLAINT BECAUSE IT IS TERRIBLE TO RECEIVE A RECALL NOTICE AND NOT BE ABLE TO GET IT TAKEN CARE OF FOR 6 MONTHS! *TR