NHTSA Complaint #10607556 — 2006 TOYOTA RAV4

MAY, 2014 I HAD MY VEHICLE OIL CHANGE DONE. I FOLLOW THE POLICY OF THREE MONTHS OR 3500 MILES WHICH EVER COMES FIRST. I HAVE BEEN USING THIS QUICK LUBE PLACE FOR FIFTEEN YEARS. WHEN THE OIL WAS DRAINED I WAS INFORMED THAT THE OIL WAS LOW. I ASSUMED THAT WHEN THE VEHICLE WAS IN THE DEALERS SHOP FOR A RECALL AND THE OIL CHANGE WAS DONE THEIR THAT THEY FAILED TO PUT THE PROPER AMOUNT OF OIL INTO THE VEHICLE. WITH LESS THAN 3500 MILES AND THREE MONTHS THE OIL LIGHT CAME ON AGAIN. I WENT IN TO HAVE THE OIL CHANGED AND CHECKED FOR LEAKS. IT WAS SHORT APPROXIMATELY TWO QUARTS WITH NO SIGNS OF AN OIL LEAK. I WAS TOLD THAT THEY HAVE SEVERAL CUSTOMERS WITH THIS SAME MODEL WHO EXPERIENCE THE SAME PROBLEM DUE TO THE VEHICLE BURNING OIL, AND TOLD TO CONTACT TOYOTA. IT WAS ALSO SUGGESTED TO REGULARLY CHECK THE OIL EVERY TWO WEEKS. UPON RETURNING HOME I CHECKED ON LINE AND FOUND MULTIPLE COMPLAINTS FOR THE SAME ISSUE WITH VEHICLES WITH LOW MILEAGE. I HAVE BEEN THE ORIGINAL OWNER FROM DAY ONE AND HAVE MAINTAINED THIS VEHICLE. *TR