NHTSA Complaint #10606676 — 2007 LEXUS RX350

WE TOOK OUR RX350 IN FOR A 60K MILE SERVICE AND WAS TOLD THE POWER STEERING RACK WAS LEAKING AND REQUIRED REPLACEMENT. SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY WE HAD TO PAY FULL REPLACEMENT VALUE. WE HAD NO EVIDENCE OF A LEAK IN OUR GARAGE AND ENCOUNTERED NO STEERING ISSUES PRIOR TO THE SERVICE APPOINTMENT. THIS SHOULD NOT BE CONSIDERED NORMAL VEHICLE WEAR AND TEAR. SINCE THIS IS A KNOW ISSUE, LEXUS SHOULD DO THE RIGHT THING AND COMPENSATE ANYONE WHO HAD TO PAY FOR THIS DEFECTIVE PART INCLUDING LABOR. LEXUS IS KNOWN FOR THEIR DEPENDABILITY AND THIS TYPE OF ISSUE SHOULD NOT BE PASSED ON TO THE CONSUMER. THE TOTAL COST OF THE REPAIR WAS APPROXIMATELY $1,200 WHICH IS MUCH CHEAPER THAN MANY OF THE WAR STORIES PUBLISHED IN-LINE.. *TR