NHTSA Complaint #10605999 — 2010 SATURN OUTLOOK

I HAVE BEEN EXPERIENCING INTERMITTENT POWER STEERING LOSS AT LOW SPEEDS FOR SEVERAL MONTHS. AFTER VIEWING HUNDREDS OF COMPLAINTS FROM OWNERS OF OTHER SIMILAR YEAR MODEL VEHICLES ON THE LAMBDA PLATFORM I CONTACTED GM/SATURN ABOUT A POSSIBLE RECALL. AFTER SPEAKING WITH A CUSTOMER SERVICE REP WE TOOK OUR VEHICLE TO OUR LOCAL DEALER FOR DIAGNOSTIC TESTING AND IT WAS DETERMINED THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED. WHEN EXPLAINING TO THE SHOP EMPLOYEE THE PROBLEM HE SAID THAT HE WAS AWARE OF WHAT TO LOOK FOR BECAUSE HE HAS HEARD OF MANY COMPLAINTS IDENTICAL TO OURS. THE GM REP TOLD US THAT SHE WAS PLACING OUR VEHICLE UNDER A RECALL AND THAT GM WOULD ABSORB ALL CHARGES RELATED TO REPAIRING THIS ISSUE. ONCE WE CALLED TO CHECK THE STATUS OF THE VEHICLE WE WERE INFORMED THAT THIS WAS NOT THE CASE AND GM WOULD NOT BE COVERING THE REPAIRS. I SPOKE WITH GM AGAIN AND EXPLAINED THAT UNEXPECTED LOSS OF POWER STEERING WAS AN IMPORTANT SAFETY CONCERN AND WAS TOLD THAT THE VEHICLE WAS NOT UNDER A RECALL AND THAT THERE WAS NOTHING ELSE TO BE DONE. I BELIEVE THAT THIS ISSUE NEEDS TO BE ADDRESSED THROUGH A RECALL. IN MY OPINION THE NUMBER OF OWNERS HAVING THIS ISSUE IS TOO HIGH TO BE CONSIDERED A COINCIDENCE AND IS THE RESULT OF A DEFECTIVE POWER STEERING PUMP. *TR