NHTSA Complaint #10578608 — 2010 SATURN OUTLOOK

I WAS ENTERING A TURNING LANE AND TURNING FROM THE HIGHWAY ONTO THE ROAD OF MY RESIDENCE. THE POWER STEERING STOPPED WORKING AND I COULD BARELY TURN THE WHEEL TO MAKE THE TURN. THERE WAS A CAR COMING THAT COULD HAVE HIT ME. SINCE THE FIRST INCIDENT, THIS HAS BEEN OCCURRING MORE AND MORE FREQUENTLY ALWAYS AT SLOW SPEEDS (BACKING OUT OF GARAGE, IN PARKING LOTS, MAKING TURNS, ETC.). ON ONE OCCASION, I WAS EXITING THE FREEWAY ON A RAMP THAT IS CURVED AND LEADS DIRECTLY ONTO ANOTHER ROAD. DURING THE CURVE, THE POWER STEERING QUIT WORKING AND I ALMOST RAN OFF THE ROAD TRYING TO MAKE THE CURVE. IT SEEMS TO ALWAYS HAPPEN WHEN MY FOOT IS ON THE BRAKE. I HAD THE CAR EVALUATED BY THE GM DEALER, AND THEY TOLD ME THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED AT A COST OF APPROXIMATELY $750. A RECALL FOR THIS SAME PROBLEM WAS ISSUED BY GM ON MARCH 31, 2014, BUT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. WHEN I CALLED GM'S CORPORATE OFFICES TO ASK WHY IT WAS NOT INCLUDED AND TRY TO GET THEM TO MAKE THE REPAIRS, THEY REFUSED TO DO SO. I REALLY BELIEVE THIS IS A SAFETY ISSUE AND THAT THE RECALL SHOULD BE EXPANDED TO INCLUDE ALL AFFECTED MODELS AND YEARS. IF YOU DO A SIMPLE GOOGLE SEARCH ON THE INTERNET, YOU WILL FIND THOUSANDS OF CASES OF THE SAME ISSUE IN MANY GM MODELS THAT HAVE NOT BEEN RECALLED. *TR