NHTSA Complaint #10605609 — 2013 AUDI S4

MY 2013 AUDI S4 WENT INTO THE DEALERSHIP FOR ITS FIRST FREE OIL CHANGE. WITHOUT MY PERMISSION THEY INSTALLED AN UPDATE ON MY POWER STEERING(48K8) AND NOW MY CAR VEERS FROM ONE LANE TO ANOTHER. MY STEERING WHEEL DOES NOT MOVE YET MY CAR GOES FROM THE RIGHT SIDE OF THE ROAD TO THE OTHER. THE DEALERS "ACT" LIKE THEY HAVE NEVER HEARD OF THIS PROBLEM, YET IT IS ALL OVER THE INTERNET. AUDI COMMONWEALTH AND AUDI NEWPORT REFUSE TO HELP OR SAY THEY CAN'T DO ANYTHING. AUDI USA, LIKE THE DEALERSHIPS, CLAIM THEY HAVE NEVER HEARD OF THIS PROBLEM. I HAVE SINCE BROUGHT THE CAR BACK THREE TIMES AND NOTHING CHANGED EACH TIME. THEY GAVE MY CAR AN ALIGNMENT AND CHAMBER CHECK AND STILL NOTHING CHANGED. THEY ALSO LOOSED, BOUNCED AND RESET FRONT LOWER CONTROL ARMS, ROAD TESTED, AND STILL WONDERED. THEY PERFORMED A FEW OTHER RANDOM THINGS, INSPECT I SHAFT U JOINTS(WHICH WERE FINE), G85 STEERING ANGLE SENSOR BASIC SETTINGS PERFORMED(DIDN'T HELP), POWER STEERING END LOCK ADAPTATION PERFORMED(DIDN'T HELP). SHOP FOREMAN ROAD TESTED AND VERIFIED THE VEHICLE IS NOW OPERATING NORMAL COMPARED TO LIKE VEHICLE, OTHER VEHICLES HAVE THIS SAME PROBLEM, I DON'T WANT MY CAR TO DRIVE LIKE OTHER CARS, I WANT MY CAR TO DRIVE LIKE IT DID BEFORE COMMONWEALTH AUDI PERFORMED A SERVICE I DID NOT ASK FOR OR OK. I AM THE ONLY PERSON TO EVER DRIVE MY CAR, I KNOW HOW IT DROVE BEFORE AND AFTER THE UPDATE, NOT THE SHOP FOREMAN. THIS IS EXTREMELY UNSAFE FOR CARS TO BE WONDERING THE ROAD LIKE THIS. *TR UPDATED 03/11/15. *JB